Austin Community Success Director for Associations

Pmp Management; Round Rock (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

PMP Management is seeking a Director of Client Success for its Austin, TX Division. The role focuses on leading client relationships across HOA communities, directing service delivery, and ensuring alignment with board expectations.

The position requires strong customer service, operational oversight, and ability to manage multiple associations with backing from support teams. Join a growth‑oriented, people‑centric organization committed to excellence.

Qualifications

• 4-year college degree preferred
• 2 years of HOA portfolio or on-site management experience preferred
• CMCA certification preferred
• Extraordinary customer service skills
• Exceptional customer service skills
• Proficient in Microsoft Word, Excel, and Outlook
• Strong organizational skills
• An honest, responsible, optimistic, and enjoyable demeanor
• Able to quickly learn and understand company used software programs
• Proficient in reviewing and understanding budgets and financial statements

Responsibilities

• Oversee liaison with the Association Board of Directors and homeowners.
• Oversee the operation and administration of the Association in accordance with the management agreement and the Association’s policies and procedures.
• Perform administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure PMP Management tools are being effectively utilized such as maintenance calendar, action item tracker, financial summaries, delinquency tracker, etc.
• Review monthly financial reports and financial summaries.
• Provide and/or oversee recommendations to the Association’s Board of Directors and committees on items that need to be addressed within the community.
• Set‑up, attend and facilitate Board meetings as per PMP standard.
• Prepare Board packages according to PMP’s “Absolutes” and standard.
• Assist Board of Directors/Architectural Review Board with the architectural review process and/or routine inspections as necessary.
• Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
• Conduct walks/inspections of the communities as required in the management contract.
• Other duties as assigned.

Job description

PMP Management is seeking a Director of Client Success for its Austin, TX Division. The role focuses on leading client relationships across HOA communities, directing service delivery, and ensuring alignment with board expectations.

The position requires strong customer service, operational oversight, and ability to manage multiple associations with backing from support teams. Join a growth‑oriented, people‑centric organization committed to excellence.