Audiovisual Technician

American University; United States; On-site; USD 30,000 - 41,000; Full time

Job summary

American University in Washington, DC seeks an Audio-Visual Technician to provide on-site and remote support for classes and events, troubleshoot and maintain multimedia AV equipment, and support video streaming, webinars, and lecture capture including Zoom Rooms. The role trains faculty, staff, and students in classroom technologies and assists senior AV staff in maintaining equipment.

The position supports Hy-Flex and hybrid learning environments, is full-time and on campus, with a competitive

Qualifications

• Associate's degree or equivalent.
• 1 - 3 years of relevant experience.
• Two years of college plus training/experience in AV systems and maintenance.
• Experience in AV classroom or event support under high pressure.
• Certifications: Extron AVA and ECS within one year.

Responsibilities

• Deliver, troubleshoot, and operate multimedia AV equipment in classrooms and event spaces.
• Set up and support live and hybrid events, including Zoom Rooms and Hy-Flex.
• Maintain and repair AV equipment and assist with system improvements.
• Support hybrid/hy-flex and Zoom Room systems for classes and events.
• Train faculty, staff, and students in classroom technologies.
• Other duties as assigned; support customers and coordinate with team.

Skills

Troubleshooting

Classroom technology support

Training others

Education

Associate's degree or equivalent

Bachelor's degree or equivalent

Tools

Extron AVA

ECS

Job description

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world.

Learn more about American University Department: AV Daytime Operations Time Type: Full time Job Type: Regular FLSA Status: Non-Exempt Work Modality: Full On Campus Presence Union: SEIU Local 500 - Provost & Enrollment Division This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division.

That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.

Job Description: Summary:

The Audio-Visual Technician provides front-line technology support and services on-site or via phone or email for classes and events. This includes on-site troubleshooting, maintenance and repair of multimedia audiovisual equipment and systems in technology-enhanced classrooms and event spaces. This position also provides video streaming, webinars, videoconferencing, and lecture capture support for classes and events, including Zoom Rooms and other Hy-Flex systems and coordinates digital video and audio activities, including monitoring incoming and outgoing picture and sound feeds for streams. The incumbent trains faculty, staff, and students in the use of classroom technologies, assists senior AV staff in maintaining and troubleshooting audio video equipment and systems, and provides technical support training in the use and maintenance of new equipment and technologies.

Essential Functions:

1. Classroom Technology Support Deliver maintain and operate multimedia audiovisual equipment and systems used to support a wide variety of instructional methods and techniques in classrooms both in technology enhanced classrooms and in classrooms without or with limited installed technology. Troubleshoot and resolve technical problems with AV equipment used in classrooms. This includes, but is not limited to, projectors, LCD and plasma displays, control systems, media playback equipment, AV interface plates, projection screens, audio equipment (amps, microphones, speakers) and video cameras. Deliver supplemental equipment for classes and ensure that the equipment is set up properly. Report all unresolved classroom problems to senior technicians and AV management team via the AV database, Teams, and email. Provide input for the creation of departmental operating guidelines, procedures, and documentation related to classroom support operations as well as system and equipment improvements.


2. Live Event Support Setup, test, operate, and calibrate audiovisual equipment, such as microphones, speakers, sound mixing boards, video and audio monitors, and projectors, for live and hybrid events and recordings. Serve as primary technical support for most early morning general and special events. Provide solutions for presentation needs frequently in high-pressure situations. Deliver supplemental equipment and ensure that the equipment is set up properly.


3. Equipment Maintenance and Repair Participate in an ongoing program of maintenance and replacement for AV equipment. Conduct bi-annual room equipment checks as directed and perform necessary repairs. Provide on-site troubleshooting, maintenance, and repair of audio-visual equipment and systems such as projectors, switchers, DSP, button control panels, mixers, amplifiers, media players, doc cams, and other associated equipment. Reprogram control systems as needed. Carry out first line fault repairs and communicate with vendors when repairs cannot be resolved locally. Help with in-shop troubleshooting, preventative maintenance, and testing.


4. Support Hybrid, Hy-Flex and Zoom Room Systems for Classes and Events Assist in operation of Hybrid, Hy-Flex and Zoom Room systems. Setup and operate cameras and audio devices for hybrid classes and events in spaces without built-in or malfunctioning streaming systems. Monitor streams to ensure quality and address any possible problems. Advise customers on appropriate formats, equipment or services for their event or class. Direct and coordinate activities of part time AV Technicians and other personnel in relation to a variety of streaming situations.


5. Training on Instructional Technology Consult with stakeholders on their event and classroom support needs. Train faculty, staff, and students in the use of classroom technologies. Provide technical support for training of audio and video technicians in the use and maintenance of new equipment and technologies. Train part-time staff as assigned.


6. Other Duties as Assigned Competencies: Serving Customers. Prioritizing and Organizing. Making Accurate Judgments and Decisions. Driving Continuous Improvement. Acquiring and Analyzing Information. Championing Customer Needs. Supporting Coworkers. Displaying Creativity.

Position Type/Expected Hours of Work:

Full-time. 35 hours per week.

Salary Range:

$26.11 per hour.

Required Education and Experience:

• Associate's degree or equivalent.


• 1 - 3 years of relevant experience.


• At least two years of college as well as a combination of in-depth training and experience in audio visual systems and equipment troubleshooting, maintenance and repair.


• Previous experience in AV classroom or event support in high pressure situations.


• Have or be able to obtain the following certifications within one year after start date: Extron’s AVA, ECS.


• Previous experience in AV classroom and/or event support in high pressure situations.

Preferred Education and Experience:

• Bachelor's degree or equivalent. Audio Technology, Audio Engineering, or a closely related technology field or equivalent in education and experience.


• Have or be able to obtain with a period of one year from starting date the following certifications: Extron’s AVA, ECS, and EDSP.


• Special consideration will be given to those candidates possessing higher certifications than those listed here.


• 3 - 5 years of relevant experience.


• At least 3 years of experience in: live sound reinforcement, audio production, editing and recording, audiovisual support in an educational environment, electronics and AV systems maintenance, repair, and programming.


• Experience with hybrid or Hy-flex systems and usage.

Additional Eligibility Qualifications:

It is highly recommended that a cover letter and resume be submitted as attachments to the online application.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits:

AU offers a competitive benefits package.

Other Details:

Hiring offers for this position are contingent on successful completion of a background check. Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university. Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. American University is an E-Verify employer.

Current American University Employees:

American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

Contact Us:

For more information or assistance with the American University careers site, email [e-mail].

Equal Opportunity:

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively \"Protected Bases\") in its programs and activities.