Audiology Care & Telehealth Support Technician

Virsono Hearing Centers; Neptune City (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

Virsono Hearing Centers is seeking an Audiology Support Technician to back up daily clinic operations, support patient intake, and assist with Earlens device handling. You will work with the Patient Care Coordinator to manage scheduling, telehealth procedures, and patient education in a busy clinic environment.

Responsibilities include device verification, marketing support, and ongoing compliance with HIPAA.

Qualifications

• High school diploma or equivalent; Medical Assistant certificate preferred.
• 2+ years in a busy medical clinic or business environment.
• EMR experience; Counsel Ear familiarity is a plus.

Responsibilities

• Serve as backup to open/close the clinic daily.
• Prepare exam rooms and assist with patient intake.
• Answer phones, schedule appointments, and support admin tasks.
• Collaborate with PCC to manage scheduling and patient flow.
• Manage clinic supplies and prepare routine reports.
• Join daily huddles and attend staff meetings.
• Ensure HIPAA compliance and clinic policies.
• Support remote audiology via telehealth and procedures.
• Provide Earlens orientation and device care guidance.
• Coordinate with ENT groups for Earlens impressions and follow-ups.
• Send PCP reports daily; hand-deliver physician reports when required.
• Maintain certifications and pursue ongoing education.

Skills

Self-starter

Strong communication

Proactive communicator

Problem solver

Patient-centered

Team oriented

Detail oriented

Ethical conduct

Growth mindset

Education

High school diploma or equivalent

Medical Assistant certificate or similar

Tools

Counsel Ear

Job description

Virsono Hearing Centers is seeking an Audiology Support Technician to back up daily clinic operations, support patient intake, and assist with Earlens device handling. You will work with the Patient Care Coordinator to manage scheduling, telehealth procedures, and patient education in a busy clinic environment.

Responsibilities include device verification, marketing support, and ongoing compliance with HIPAA.