Audiology Treatment Technician

Virsono Hearing Centers; Holmdel Township (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Virsono Hearing Centers in Holmdel, NJ, is seeking a proactive audiology technician to support Earlens device management and patient care. You will prepare exam rooms, assist with patient intake, and help with telehealth procedures under supervision.

Responsibilities include coordinating with the PCC for scheduling, handling forms, and maintaining HIPAA compliance. Travel for training is possible, with tuition coverage for courses.

Qualifications

• High school diploma or equivalent required; Medical Assistant certificate or similar preferred.
• 2+ years of experience in a busy medical clinic or business environment.
• Audiology clinic experience a plus, but not required.

Responsibilities

• Back-up to open/close clinic and ensure equipment readiness.
• Collaborate with PCC to manage scheduling and patient flow.
• Answer phones, schedule appointments, and support administrative processes.
• Manage clinic supply inventory and prepare routine reports.
• Attend daily huddles and staff meetings.
• Maintain HIPAA compliance and clinic policies.
• Prepare exam rooms and assist with patient intake.
• Support remote audiologist with telehealth and Earlens procedures.
• Provide Earlens orientation and device care guidance.
• Coordinate with ENT groups for Earlens-related follow-ups.
• Send PCP reports daily or hand-deliver physician reports.

Skills

Independent worker

Strong communication

Proactive communicator

Problem solving

Patient-centered

Team oriented

Detail oriented

Ethical conduct

Growth mindset

Education

High school diploma or equivalent

Medical Assistant certificate

Tools

Counsel Ear EMR

Job description

Primary Responsibilities

• Serve as backup to open and close the clinic each day.
• Ensure audiology equipment and computers are on and ready for patient use.
• Collaborate with the Patient Care Coordinator (PCC) to manage scheduling and patient flow.
• Answer phones, schedule appointments, and support administrative processes as needed.
• Manage clinic supply inventory and prepare required reports (daily, weekly, monthly).
• Join daily huddles and participate in regular staff meetings.
• Ensure compliance with HIPAA and all clinic policies.

Patient Care Support

• Prepare exam rooms and assist with patient intake.
• Support the remote audiologist with telehealth and audiology procedures, including Cognivue screenings, video-otoscopy, OAEs, and other functions as trained.
• Provide Earlens orientation, including device care, Bluetooth pairing, and use counseling.
• Assist patients and PCC with exchanges, returns, and follow-up questions.
• Coordinate with ENT groups for impressions and follow-ups related to Earlens devices.
• Send PCP reports daily and, when required, hand-deliver physician reports.

Requirements

Earlens Device Management

• Oversee the ordering process: upload invoices and sales agreements to Counsel Ear, and ensure all documentation is complete by deadlines.
• Receive devices, prepare them for fitting, and verify functionality.
• Perform verification and validation of Earlens devices prior to patient use.

Marketing & Outreach

• Support grassroots marketing efforts, including physician and community education programs.
• Assist with outbound calls to prospective patients and the preparation of marketing materials.

Professional Development & Compliance

• Maintain all required certifications.
• Participate in continuing education and conferences as assigned (some travel required).
• Enroll in an audiology technician program (tuition covered by VHC).

Knowledge & Skills

• Self-starter who works independently and takes ownership of tasks.
• Strong verbal and written communication skills in a multicultural environment.
• Proactive communicator who shares important updates before they become urgent.
• Effective problem-solver, able to adapt to interruptions.
• Patient-centered, respectful, and professional in all interactions.
• Team-oriented with a positive, "can-do" attitude.
• Detail-oriented and organized, with strong planning skills.
• Commitment to ethical conduct with patients, coworkers, vendors, and partners.
• Interest in personal and professional growth.

Education & Experience

• High school diploma or equivalent required; Medical Assistant certificate or similar preferred.
• 2+ years of experience in a busy medical clinic or business environment.
• Audiology clinic experience a plus, but not required.
• Competency with EMR software (such as Counsel Ear).