Audiology Treatment Technician

Virsono Hearing Centers; Neptune City (NJ); Presencial; USD 45.000 - 60.000; Jornada completa

Descripción de la vacante

Virsono Hearing Centers is seeking an Audiology Support Technician to back up daily clinic operations, support patient intake, and assist with Earlens device handling. You will work with the Patient Care Coordinator to manage scheduling, telehealth procedures, and patient education in a busy clinic environment.

Responsibilities include device verification, marketing support, and ongoing compliance with HIPAA.

Formación

• High school diploma or equivalent; Medical Assistant certificate preferred.
• 2+ years in a busy medical clinic or business environment.
• EMR experience; Counsel Ear familiarity is a plus.

Responsabilidades

• Serve as backup to open/close the clinic daily.
• Prepare exam rooms and assist with patient intake.
• Answer phones, schedule appointments, and support admin tasks.
• Collaborate with PCC to manage scheduling and patient flow.
• Manage clinic supplies and prepare routine reports.
• Join daily huddles and attend staff meetings.
• Ensure HIPAA compliance and clinic policies.
• Support remote audiology via telehealth and procedures.
• Provide Earlens orientation and device care guidance.
• Coordinate with ENT groups for Earlens impressions and follow-ups.
• Send PCP reports daily; hand-deliver physician reports when required.
• Maintain certifications and pursue ongoing education.

Conocimientos

Self-starter

Strong communication

Proactive communicator

Problem solver

Patient-centered

Team oriented

Detail oriented

Ethical conduct

Growth mindset

Educación

High school diploma or equivalent

Medical Assistant certificate or similar

Herramientas

Counsel Ear

Descripción del empleo

Primary Responsibilities

• Serve as backup to open and close the clinic each day.
• Ensure audiology equipment and computers are on and ready for patient use.
• Collaborate with the Patient Care Coordinator (PCC) to manage scheduling and patient flow.
• Answer phones, schedule appointments, and support administrative processes as needed.
• Manage clinic supply inventory and prepare required reports (daily, weekly, monthly).
• Join daily huddles and participate in regular staff meetings.
• Ensure compliance with HIPAA and all clinic policies.

Patient Care Support

• Prepare exam rooms and assist with patient intake.
• Support the remote audiologist with telehealth and audiology procedures, including Cognivue screenings, video-otoscopy, OAEs, and other functions as trained.
• Provide Earlens orientation, including device care, Bluetooth pairing, and use counseling.
• Assist patients and PCC with exchanges, returns, and follow-up questions.
• Coordinate with ENT groups for impressions and follow-ups related to Earlens devices.
• Send PCP reports daily and, when required, hand-deliver physician reports.

Requirements

Earlens Device Management

• Oversee the ordering process: upload invoices and sales agreements to Counsel Ear, and ensure all documentation is complete by deadlines.
• Receive devices, prepare them for fitting, and verify functionality.
• Perform verification and validation of Earlens devices prior to patient use.

Marketing & Outreach

• Support grassroots marketing efforts, including physician and community education programs.
• Assist with outbound calls to prospective patients and the preparation of marketing materials.

Professional Development & Compliance

• Maintain all required certifications.
• Participate in continuing education and conferences as assigned (some travel required).
• Enroll in an audiology technician program (tuition covered by VHC).

Knowledge & Skills

• Self-starter who works independently and takes ownership of tasks.
• Strong verbal and written communication skills in a multicultural environment.
• Proactive communicator who shares important updates before they become urgent.
• Effective problem-solver, able to adapt to interruptions.
• Patient-centered, respectful, and professional in all interactions.
• Team-oriented with a positive, "can-do" attitude.
• Detail-oriented and organized, with strong planning skills.
• Commitment to ethical conduct with patients, coworkers, vendors, and partners.
• Interest in personal and professional growth.

Education & Experience

• High school diploma or equivalent required; Medical Assistant certificate or similar preferred.
• 2+ years of experience in a busy medical clinic or business environment.
• Audiology clinic experience a plus, but not required.
• Competency with EMR software (such as Counsel Ear).