Overview
The Specialist, Multimedia provides users of the Firm with reliable communications by addressing all issues concerning the Firm’s needs for audio, visual, video conferencing and multimedia. The Specialist, Multimedia provides assistance to other offices needing expertise in this area on an as‑needed basis and performs other duties as required by the Firm.
Essential Duties and Responsibilities
- Maintain a professional manner when working with clients and users
- Setup / breakdown of A/V equipment in conference rooms and event spaces
- General AV meeting room support
- Quick response to emergency / ad‑hoc requests from the helpdesk
- Ensure conference spaces are presentable and all equipment is working properly
- Maintain, troubleshoot, and repair AV equipment
- Conduct pre‑event meetings with clients, meeting planners and vendors to ensure audio‑visual requirements are met for each event
- Schedule and assign daily A/V meetings and events to the other A/V group members
- Execute other duties as assigned
Qualifications/Position Requirements
- Experience with web‑conferencing apps (Zoom, Webex, etc.)
- Hands‑on experience in working with and handling audio/visual equipment
- Knowledge of nonlinear audio and video editing software (Adobe Premiere Pro a plus)
- Knowledge of video conferencing and installed audio conferencing hardware
- Experience with Crestron/Extron control systems and ClearOne DSP products preferred
- Knowledge of PC/laptops in a LAN environment and other communication facilities
- Basic understanding of networking
- Knowledge of Windows and macOS
- Knowledge of UTP and phone cabling
- Excellent problem‑solving and troubleshooting skills
- Strong analytical skills
- Capable of grasping new concepts without prior experience
- Detail‑oriented and willing to learn
- Excellent interpersonal skills and patience when working with others
- Ability to travel or work overtime
- Ability to lift or move equipment
- Ability to manage a varied workload and meet deadlines
- Must be punctual and reliable
- Strong interpersonal skills
- Collaboration with lawyers and staff, demonstrating strong teamwork and a positive attitude
- Excellent written and verbal communication skills
- Ensure confidentiality of all the Firm’s and clients’ documentation and information
Education and/or Experience
- Bachelor’s Degree in technology or a related field
- Prior multimedia experience, preferably in a large law firm or professional services environment