Audio Visual Technician

Akkodis; Richmond (VA); On-site; USD 52,000 - 58,000; Full time

Job summary

Akkodis is seeking an AV Operations Support Technician to ensure seamless AV experiences for Zoom calls and video conferences. This full-time, on-site role in Richmond, VA bridges complex technology with excellent user experience.

The candidate will support, maintain, and optimize AV infrastructure, act as the Zoom SME, and manage ITIL incident workflows. Some after-hours and weekend work may be required to meet business needs.

Qualifications

• High School Diploma, GED, or equivalent certification.
• 1 year of technical support or operations experience.
• 1 year of IT systems, networking, and infrastructure experience.
• 1 year of experience with desktop platforms and operating systems.
• 1 year of experience with incident management and reporting tools.

Responsibilities

• Support, maintain, and optimize AV infrastructure, including hardware configuration, break/fix, and troubleshooting.
• Act as the SME for our Zoom ecosystem, including Zoom Rooms, Zoom Device Management, and Zoom Digital Signage.
• Manage ITIL incident workflows, perform User Acceptance Testing (UAT), and maintain an asset inventory database.

Skills

IT infrastructure basics

Incident management

Technical support

Education

High School Diploma, GED, or equivalent certification

Tools

Poly

Biamp

Crestron

Zoom

Zoom Rooms

Zoom Digital Signage

Job description

Job Title: AV Operations Support Technician

Duration: 9+ month contract with (Potential extension/Conversion based on Performance/business need).

Schedule: Monday - Friday

Pay Range: ($38 - $42)/hr. The rate may be negotiable based on experience, education, geographic location, and other factors.

Job Description:

We are seeking a proactive problem-solver to support our AV Operations. This role is crucial for bridging complex technology with an excellent user experience. As the backbone of our workplace AV infrastructure, you will ensure every AV interaction, including Zoom calls and video conferences, is a seamless experience.

Responsibilities:

Support, maintain, and optimize AV infrastructure, including hardware configuration, break/fix, and troubleshooting. Act as the subject matter expert for our Zoom ecosystem, including Zoom Rooms, Zoom Device Management, and the Zoom Digital Signage platform. Manage ITIL incident workflows, perform User Acceptance Testing (UAT), and maintain a precise asset inventory database.

Basic Qualifications:

High School Diploma, GED, or equivalent certification

At least 1 year of technical support or operations experience

At least 1 year of experience with IT systems, networking, and infrastructure

At least 1 year of experience with desktop platforms and operating systems

At least 1 year of experience with incident management and reporting tools

Technical Qualifications:

A foundational understanding of networking, conference room equipment (Poly, Biamp, and Crestron), AV controllers, and audio signal processing.

This is a full-time, on-site position (Monday–Friday). This role includes some on-call assignments, including occasional after-hours and weekend work as needed to support business operations.

Preferred Technical Toolkit:

Hardware: Poly, Biamp, Crestron, Controllers, Audio DSPs

Platforms: Zoom, Zoom Rooms, Zoom Digital Signage

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers