Audio Visual and Events Engineer

LanceSoft, Inc.; Foster City (CA); On-site; USD 75,768 - 82,656; Full time

Benefits offered by this job

Four options of medical Insurance

Dental and Vision Insurance

401k Contributions

Critical Illness Insurance

Voluntary Permanent Life Insurance

Other Employee Perks

Job summary

A leading audiovisual service provider seeks an experienced Audio Visual and Events Engineer to manage and scale AV infrastructure and enhance user experience. The role includes deploying and maintaining AV standards, leading AV projects, and providing advanced support for collaborative technologies. Ideal candidates should have over 5 years of relevant experience, expertise in network troubleshooting, and strong communication skills. This position offers competitive hourly pay and a chance to work in a dynamic environment.

Qualifications

• 5+ years in a professional audiovisual role.
• 3+ years of experience in AV infrastructure design or project management.
• Proven experience providing executive-level white-glove support.

Responsibilities

• Design AV standards, deploy and maintain AV infrastructure.
• Lead AV-related projects including new office buildouts.
• Provide advanced support and maintenance for conference technology.

Skills

Audio-Visual Engineering

Project Management

Network Troubleshooting

Zoom Platform Administration

Strong Communication Skills

Tools

Neat

Dante

Q-SYS

Crestron NVX

Google Workspace (G-Suite)

Job description

Title: Audio Visual and Events Engineer

Location: Foster City, CA, 94404

Duration: 6+ Months Contract

Pay Range: $55 – 60/hr.

DESCRIPTION:

• We are seeking an experienced Audio-Visual Engineer to manage and scale our AV infrastructure, collaborative spaces, and user experience. This role is crucial for ensuring the reliability, performance, and continuous improvement of all day-to-day AV services and infrastructure projects across our offices.
• The Audio-Visual team within Client Services is responsible for all conferencing technology, digital signage, and AV system reliability. As an Audio-Visual Engineer, you will focus on the deployment, ongoing management, and scaling of collaborative spaces, and will evaluate and integrate new AV technologies.
• This role requires technical expertise in systems design and network troubleshooting, attention to detail, strong project management, and effective communication skills.

Responsibilities:

• Design AV standards, deploy and maintain AV infrastructure, including conference rooms utilizing Neat hardware as well as systems in training spaces utilizing Dante, Q-SYS, Crestron NVX, and AV-over-IP standards.
• Lead and contribute to AV-related projects, including new office buildouts, technology refreshes, and the development of AV service roadmaps and future standards.
• Manage and admin the company's Zoom platform, including user and rooms provisioning and troubleshooting, feature deployment, security compliance, and licensing.
• Provide advanced support and continuous maintenance for all conference and collaborative space technology, including Zoom Rooms, Mac Minis, and room controllers, and perform troubleshooting for meeting and room issues.
• Create and maintain an accurate inventory of all AV devices across all offices, and develop hardware refresh plans based on lifecycle, performance, and operational needs. Utilize remote management platforms (e.g., Neat Pulse, Logitech Sync) for device health monitoring, firmware updates, and inventory management across the AV fleet.
• Proactively monitor, manage, and troubleshoot installed AV systems to ensure high reliability and minimal downtime for all users.
• Create and maintain comprehensive technical documentation, systems diagrams, and user-facing guides for all AV services.
• Provide professional and discreet "white-glove" support for executive meeting spaces and essential daily AV needs.
• As needed, act as a technical resource for key internal communications broadcasts, company-wide meetings, and executive offsites, focusing on system reliability, operational workflows, and setup/configuration of Zoom Events.

Qualifications:

• 5+ years in a professional audiovisual role.
• 3+ years of experience in AV infrastructure design, deployment, or project management.
• Expertise in the administration of the Zoom platform, including Zoom Meetings, Zoom Rooms, and Zoom Events.
• Proven experience providing executive-level white-glove support.
• Expertise in managing and troubleshooting networked AV systems (e.g., Neat, Dante, Q-SYS, Crestron NVX).
• Experience with remote AV device management platforms such as Neat Pulse or Logitech Sync.
• Working knowledge and experience administering the Google Workspace (G-Suite) Admin console.
• Working knowledge of networking fundamentals and AV-over-IP troubleshooting.
• Strong verbal and written communication skills.

Employee Benefits:

At LanceSoft, full-time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:

• Four options of medical Insurance
• Dental and Vision Insurance
• 401k Contributions
• Critical Illness Insurance
• Voluntary Permanent Life Insurance
• Other Employee Perks

EEO Employer

LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.