Audio Visual Help Desk Technician

CSAV Systems; Colts Neck Township (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Job summary

CSAV Systems seeks an experienced AV support specialist to assist in fulfilling the A/V needs of high-profile clients across multiple sites in Central/Northern New Jersey. You will train with the Help Desk Manager and current technicians to learn A/V systems and troubleshooting, while maintaining strong relationships with clients.

Responsibilities include hands-on meeting support, ensuring proper functioning of audiovisual equipment during events, and documenting system health.

Qualifications

• Experience in A/V field; troubleshoot, set up/break down, meeting support.
• Professionalism via in-person and email communication.
• Familiar with video conferencing platforms (Zoom/Google Meet/Microsoft Teams).
• Familiar with audio/visual room control systems (Crestron).
• Resourceful, comfortable researching troubleshooting steps.

Responsibilities

• Assist Help Desk Manager with A/V needs of high-profile clients.
• Train with managers and seasoned technicians to learn A/V systems and troubleshooting steps.
• Support on-site staff to ensure effective presentations and communications.
• Document and maintain records of support and system health.
• Collaborate with clients to determine AV needs and provide technical support.

Skills

A/V field experience

Meeting support

Professional communication

Video conferencing platforms

Crestron/AV control systems

Client relationship skills

Self-motivated

Tools

Video conferencing platforms

Crestron control systems

Job description

CSAV Systems is looking to fill a unique position across multiple sites in Central/Northern New Jersey. Requirements include, but are not limited to, a background in a technology based, preferably Audio/Visual related, field, and the capability to solve problems calmly and proficiently. Candidates must demonstrate strong interpersonal skills and possess the ability to build and maintain relationships with high profile clientele. Applicants should have a strong background of technical skills and be apt to learning new technology.

Responsibilities will include assisting the Help Desk Manager in fulfilling the A/V needs of high-profile clients in a corporate setting. Candidate will train with the Help Desk Manager and current seasoned technicians in order to learn the A/V systems, learn steps of troubleshooting systems when issues arise, and develop the ability to support high level meetings for executives. Candidates will be expected to build relationships with clients, maintain a calendar of on-site meetings, train clients, and fully support an on-site staff to ensure clients are satisfied with presentations, displays, lines of communication, etc. Candidate will also be responsible for documenting and maintaining records of support, as well as the overall health of the A/V systems.

Required Skills and Traits:

• Experience in A/V field preferred (troubleshoot, set up/break down, meeting support)
• Professionalism via in-person and email communication
• Familiar with Video Teleconferencing Platforms (Zoom/Google Meet/MicrosoftTeams)
• Familiar with audio/visual room control systems (i.e. Crestron)
• Resourceful, comfortable researching troubleshooting steps
• Professionally enthusiastic personality
• Self-motivated and ambitious
• Job Description:
• Assist in hands-on meeting support and training customers on systems and VTC platforms
• Ensure proper functioning of audiovisual equipment during events and presentations

Collaborate with clients to determine audiovisual needs and provide technical support

Troubleshoot and resolve technical issues related to audiovisual equipment

Research and development of various A/V solutions

Assist service technicians with repairs, when needed

Assist management team in:

• Creating improved workflow at stationed locations
• Maintain tracking systems and documentation
• Organizing and keeping schedules

Manage room evaluations, including:

• Taking detailed inventory and photographing equipment
• Creating operation instructions for system for client use
• Completing detailed evaluation forms, describing functionality of the systems

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned.

Job Type: Full-time

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Morris County, NJ (Required)
• Other locations may be available

Ability to Relocate:

• Morris County, NJ: Relocate before starting work (Required)