Audio-Visual Tech Support Specialist I

Nice-North-America-LL; Carlsbad (CA); In loco; USD 30.000 - 37.000; Tempo pieno

Descrizione del lavoro

Nice North America, a subsidiary of Nice S.p.A., is seeking a Tech Support Specialist 1 to deliver high-level technical assistance via phone, email, and live chat for Nice Audio/Power lines. You will train peers, develop knowledge base content, and back up the team lead when needed.

The role requires strong problem-solving, 1–2 years in a technical support center, and familiarity with audio-visual products. This is an in-office position in Carlsbad, CA with daytime PST hours.

Competenze

• 1-2 years of experience handling heavy inbound call volume in a technical support call center environment troubleshooting customer issues.
• Field tech/installation experience highly desired.
• Experience with power supplies, UPS and power management equipment is helpful.
• Strong customer service skills with patience.

Mansioni

• Provide front-line technical support via telephone, email and live chat to customers and internal teams.
• Troubleshoot product installation and programming issues for audio/ power products.
• Document calls in the system to track issues and escalations.
• Assist with knowledge base content and training of new staff.
• Support dealers with design assistance and installation troubleshooting.

Conoscenze

Inbound call handling

Technical troubleshooting

Audio-Visual products

Customer service

Windows & Office

Email & chat support

Descrizione del lavoro

Nice North America, a subsidiary of Nice S.p.A., is seeking a Tech Support Specialist 1 to deliver high-level technical assistance via phone, email, and live chat for Nice Audio/Power lines. You will train peers, develop knowledge base content, and back up the team lead when needed.

The role requires strong problem-solving, 1–2 years in a technical support center, and familiarity with audio-visual products. This is an in-office position in Carlsbad, CA with daytime PST hours.