Audio-Visual Support Technician

AVI Systems; Boston (MA); On-site; USD 70,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an Audio-Visual Support Technician, where your expertise will help shape the future of collaboration in the workplace. This role is pivotal in ensuring that audiovisual systems operate seamlessly, allowing teams to connect and collaborate effectively. You will be responsible for setting up and troubleshooting AV equipment, providing exceptional customer service, and maintaining a tidy AV environment. With a commitment to employee ownership and growth, this innovative firm offers a supportive atmosphere where your contributions are valued, and your professional development is prioritized. Be part of a team that is dedicated to transforming how organizations communicate and work together.

Benefits

Healthcare, vision & dental coverage

Health Savings Accounts (HSA)

401(k) with company match

Employee Stock Ownership Plan (ESOP)

Tuition reimbursement

Paid time off

Employer-paid life and disability insurance

Employee assistance program

Qualifications

• Familiarity with AV systems including microphones, speakers, and projectors.
• Ability to troubleshoot common AV issues such as connectivity problems.
• Strong communication skills to explain technical information to users.

Responsibilities

• Assist in the setup and operation of audiovisual equipment for events.
• Provide first-level technical support for AV systems to end-users.
• Perform routine checks and basic maintenance on AV equipment.

Skills

AV Equipment Setup & Operation

Technical Support

Event Support

Preventive Maintenance

Customer Service

Troubleshooting

Cable Management

Documentation

Education

Technical Certification in AV Systems

Associate's Degree in IT or related field

Tools

Crestron

Extron

AMX

Zoom

Microsoft Teams

Webex

Job description

This range is provided by AVI Systems. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $80,000.00/yr

Direct message the job poster from AVI Systems

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity.

The role of Audio-Visual Support Technician will be dedicated to one of our key Enterprise customers. The primary responsibilities include, providing technical support for all Audio-Visual and Unified Communication technologies within a customer’s meeting collaboration and event spaces, training end users on system functionality and helping to support any new projects or technology upgrades.

What You’ll be Doing:

We are seeking a proactive and detail-oriented Audiovisual Support Technician to join our technical support team. The ideal candidate will be responsible for providing basic AV support, troubleshooting, and setup for events, meetings, and daily operations. This role focuses on ensuring that audiovisual equipment functions smoothly and meets the needs of end users.

•AV Equipment Setup & Operation: Assist in the setup, testing, and operation of audiovisual equipment, including projectors, microphones, speakers, video displays, and conferencing systems.

•Technical Support: Provide first-level technical support to end-users experiencing issues with AV systems. Troubleshoot basic connectivity and functionality issues related to AV hardware and software.

•Event Support: Collaborate with event coordinators and internal teams to prepare and manage AV setups for meetings, conferences, webinars, and presentations.

•Preventive Maintenance: Perform routine checks and basic maintenance on AV equipment to ensure reliability and reduce the likelihood of malfunctions.

•Cable Management: Ensure proper cable routing, organization, and storage to maintain a tidy and efficient AV setup.

•Documentation: Maintain accurate logs and documentation of AV setups, troubleshooting procedures, and any issues encountered.

•Customer Service: Provide exceptional service and support, ensuring prompt communication and issue resolution for users.

•Inventory Management: Assist in maintaining inventory of AV equipment, cables, and accessories, notifying the supervisor when replacements or upgrades are needed.

What You Bring to Assure Success:

•Familiarity with basic to advanced AV systems, including microphones, speakers, projectors, video conferencing, and presentation equipment.

•Basic understanding of signal flow, audio, and video connections and means of transport (analog and digital audio or video, HDBaseT, Dante, etc.).

•Ability to troubleshoot common AV issues such as connectivity problems or audio feedback.

•Experience with AV control systems such as Crestron, Extron, or AMX is a plus.

•Experience with troubleshooting DSP’s is a plus.

•Familiarity with unified conferencing platforms like Zoom, Microsoft Teams, or Webex.

•Basic understanding of networked AV systems.

•Strong communication skills with the ability to explain technical information to non-technical users.

•Customer service mindset with problem-solving abilities.

•Attention to detail and ability to work under pressure in a fast-paced environment.

This job description is designed to outline the main duties and responsibilities associated with the role but is not exhaustive. Other duties may be assigned as necessary

Why Should You Apply?

At FORTÉ, your work matters, and it’s easy to see the impact you make. That’s because we’re 100% employee-owned, and everyone here has a stake in how we show up – for each other, our customers, and the future we’re building. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best – and build what’s next.

The benefits of ownership

At FORTÉ, you're not just covered – you’re supported. Our employee-owners have access to a comprehensive benefits package designed to protect your health, grow your wealth, and help you do your best work.

Here’s a look at what we offer:

• Healthcare, vision & dental coverage to keep you and your family well
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars
• Employer-paid life and disability insurance for added peace of mind
• 401(k) with company match to invest in your future
• Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success
• Tuition reimbursement and ongoing learning opportunities to support your growth
• Employer-paid employee assistance program to care for your physical, mental, and financial health
• Paid time off that helps you truly disconnect

FORTÉ is an equal opportunity employer. Disabled/Veterans.

To receive consideration, an interested person must apply through the FORTÉ career site at https://jobs.dayforcehcm.com/en-US/avisystems/CANDIDATEPORTAL

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Customer Service, and Engineering

• Industries

  IT Services and IT Consulting, Telecommunications, and Technology, Information and Media

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Child care support

Paid paternity leave

Disability insurance

Tuition assistance

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