Audio-Visual Support Technician

AVI Systems; Wilmington (MA); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as an Audio-Visual Support Technician, where your expertise will ensure seamless AV operations in various event spaces. This role is pivotal in delivering exceptional technical support and enhancing user experiences through effective communication and problem-solving skills. You'll be part of an employee-owned team that values your contributions and fosters professional growth. With a comprehensive benefits package and a commitment to innovation, this position offers a unique opportunity to impact the modern workplace positively. If you're passionate about technology and customer service, this is the perfect role for you.

Benefits

Healthcare coverage

401(k) with company match

Tuition reimbursement

Paid time off

Employee Stock Ownership Plan (ESOP)

Flexible Spending Accounts (FSA)

Employer-paid life insurance

Employer-paid disability insurance

Employee assistance program

Qualifications

• Familiarity with AV systems including microphones, speakers, and projectors.
• Ability to troubleshoot common AV issues and provide technical support.
• Strong communication skills to explain technical information to users.

Responsibilities

• Assist in the setup and operation of audiovisual equipment.
• Provide first-level technical support for AV systems.
• Collaborate with teams to manage AV setups for events.

Skills

AV Equipment Setup

Technical Support

Event Support

Troubleshooting

Customer Service

Education

High School Diploma or equivalent

Technical Certification in AV Systems

Tools

Crestron

Extron

AMX

Zoom

Microsoft Teams

Webex

Job description

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity.

The role of Audio-Visual Support Technician will be dedicated to one of our key Enterprise customers. The primary responsibilities include, providing technical support for all Audio-Visual and Unified Communication technologies within a customer’s meeting collaboration and event spaces, training end users on system functionality and helping to support any new projects or technology upgrades.

What You’ll be Doing:

We are seeking a proactive and detail-oriented Audiovisual Support Technician to join our technical support team. The ideal candidate will be responsible for providing basic AV support, troubleshooting, and setup for events, meetings, and daily operations. This role focuses on ensuring that audiovisual equipment functions smoothly and meets the needs of end users.

•AV Equipment Setup & Operation: Assist in the setup, testing, and operation of audiovisual equipment, including projectors, microphones, speakers, video displays, and conferencing systems.
•Technical Support: Provide first-level technical support to end-users experiencing issues with AV systems. Troubleshoot basic connectivity and functionality issues related to AV hardware and software.
•Event Support: Collaborate with event coordinators and internal teams to prepare and manage AV setups for meetings, conferences, webinars, and presentations.
•Preventive Maintenance: Perform routine checks and basic maintenance on AV equipment to ensure reliability and reduce the likelihood of malfunctions.
•Cable Management: Ensure proper cable routing, organization, and storage to maintain a tidy and efficient AV setup.
•Documentation: Maintain accurate logs and documentation of AV setups, troubleshooting procedures, and any issues encountered.
•Customer Service: Provide exceptional service and support, ensuring prompt communication and issue resolution for users.
•Inventory Management: Assist in maintaining inventory of AV equipment, cables, and accessories, notifying the supervisor when replacements or upgrades are needed.

What You Bring to Assure Success:

•Familiarity with basic to advanced AV systems, including microphones, speakers, projectors, video conferencing, and presentation equipment.
•Basic understanding of signal flow, audio, and video connections and means of transport (analog and digital audio or video, HDBaseT, Dante, etc.).
•Ability to troubleshoot common AV issues such as connectivity problems or audio feedback.
•Experience with AV control systems such as Crestron, Extron, or AMX is a plus.
•Experience with troubleshooting DSP’s is a plus.
•Familiarity with unified conferencing platforms like Zoom, Microsoft Teams, or Webex.
•Basic understanding of networked AV systems.
•Strong communication skills with the ability to explain technical information to non-technical users.
•Customer service mindset with problem-solving abilities.
•Attention to detail and ability to work under pressure in a fast-paced environment.

This job description is designed to outline the main duties and responsibilities associated with the role but is not exhaustive. Other duties may be assigned as necessary

Why Should You Apply?

At FORTÉ, your work matters, and it’s easy to see the impact you make. That’s because we’re 100% employee-owned, and everyone here has a stake in how we show up – for each other, our customers, and the future we’re building. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best – and build what’s next.

The benefits of ownership

At FORTÉ, you're not just covered – you’re supported. Our employee-owners have access to a comprehensive benefits package designed to protect your health, grow your wealth, and help you do your best work.

Here’s a look at what we offer:

• Healthcare, vision & dental coverage to keep you and your family well
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars
• Employer-paid life and disability insurance for added peace of mind
• 401(k) with company match to invest in your future
• Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success
• Tuition reimbursement and ongoing learning opportunities to support your growth
• Employer-paid employee assistance program to care for your physical, mental, and financial health
• Paid time off that helps you truly disconnect

FORTÉ is an equal opportunity employer. Disabled/Veterans.