Audio Visual Specialist (A/V & Classroom Technologies)

Arkansas State University; Jonesboro (AR); On-site; USD 33,000 - 40,000; Full time

Job summary

Arkansas State University in Jonesboro seeks a full-time Audio-Visual Support Technician to install, diagnose, service, and operate AV equipment and deliver outstanding customer service. The role requires independent work or teamwork to complete tasks in classrooms and event spaces.

You will handle daily operations, liaise with vendors, manage inventory, troubleshoot issues, and support budgeting and purchasing with the ITS division manager. Standard hours are Monday to Friday 8:00 a.m.

Qualifications

• The formal education equivalent of an earned Associate's Degree in computer science, computer applications, mathematics, or a related field.
• Two (2) years of experience in audio visual support.
• Other job-related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee.

Responsibilities

• Focuses on daily operations, service calls, and project completion for the A/V & Classroom Technologies Services division.
• Works as a liaison between 3rd party vendors and the customer for the division.
• Assists in inventory control and order processing for the division.
• Assesses daily work and effectively prioritizes time efficiently.
• Assists with customer service improvement measures.
• Completes work orders/service tickets for the division.
• Works with the Business Technology Services division manager on billing and purchasing needs.
• Evaluates the division's performance and identifies areas of improvement.
• Assists in technical troubleshooting and problem remediation.
• Assesses user needs and determines the best strategies to meet those needs.

Skills

Management

Communication

Conflict resolution

Organization

Stress management

Telecommunications knowledge

Customer service

Budgeting

Project management

Team leadership

Education

Associate's Degree or equivalent in computer science / related field

Job description

Employment Status:

Full time (29-40 Hrs)

Type of Employment:

Staff

# of openings:

1

Location:

ASU-Jonesboro

Proposed Salary Range:

$36,500.00

Closing:

11/7/26

Please note: All postings close at 12 A.M. CST on the closing date. This employer participates in E-Verify.

Position Summary:

The department of Information and Technology Services are seeking and individual who can install, diagnose, service, and operate audio-visual equipment, as well as provide superior customer service. All applicants need to be able to work independently or as part of a team to achieve these tasks.

Duties & Responsibilities:

• Focuses on daily operations, service calls, and project completion for the A/V & Classroom Technologies Services division
• Works as a liaison between 3 rd party vendors and the customer for the division
• Assists in inventory control and order processing for the division
• Assesses daily work and effectively prioritizes time efficiently.
• Assists with customer service improvement measures
• Completes work orders/service tickets for the division
• Works with the Business Technology Services division manager on billing and purchasing needs
• Evaluates the division's performance and identifies areas of improvement
• Assists in technical troubleshooting and problem remediation
• Assesses user needs and determines the best strategies to meet those needs
• Performs other duties as assigned

Knowledge/Skills/Abilities:

• Excellent knowledge of management best practices and strong managerial skills
• Solid communication and teamwork skills
• Good conflict resolution and problem-solving skills
• Excellent organizational and project management skills
• The ability to navigate stressful work situations
• Knowledge of the telecommunications industry, standards, and new technologies
• Knowledge of quality customer service and service management strategies
• Knowledge of how to create, manage, and modify budgets
• Knowledge of effective project management practices
• Ability to balance heavy workloads and delegate tasks as needs dictate
• Ability to communicate complex designs/details effectively
• Ability to lead a team of technical employees, focusing on teamwork, customer service, efficiency, and meeting user needs

General Days/Hours:

Monday - Friday

8:00 a.m. - 5:00 p.m.

Additional hours as requested and/or needed

Regular and reliable attendance

Other:

Please note: all position postings close at 12:00 A.M. CST on the position closing date

Ability to work off ladders and scaffolding, lift 50lbs, and work overhead and in tight spaces

Maintain professional work appearance and outstanding customer interaction

Minimum Qualifications:

The formal education equivalent of an earned Associate's Degree in computer science, computer applications, mathematics, or a related field

OR

Two (2) years of experience in audio visual support

Other job-related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee

E-Verify Participation Notice:

https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

E-Verify Right to Work:

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf