Telecommunications Specialist

Arkansas State; Jonesboro (AR); On-site; USD 45,000 - 65,000; Full time

Job summary

Arkansas State is seeking an Telecommunications Specialist / Audio Visual Specialist to install, diagnose, service, and operate audio-visual equipment for classrooms and events. The role focuses on delivering superior customer service and working with campus vendors to meet technology needs.

Applicants should have an Associate's Degree or two years of AV support experience, with strong communication, teamwork, and project management skills.

Qualifications

• The formal education equivalent of an earned Associate's Degree in computer science, computer applications, mathematics, or a related field.
• Two (2) years of experience in audio visual support or related field may substitute education.
• Certifications or licensure may be required or considered per qualifications review.

Responsibilities

• Install, diagnose, service, and operate audio-visual equipment.
• Provide superior customer service to users and teams.
• Work independently or in teams to complete service tickets and projects.
• Serve as liaison between 3rd party vendors and customers for the division.
• Assist in inventory control and order processing.
• Prioritize daily work and manage time effectively.
• Support billing and purchasing needs with division manager.
• Evaluate performance and identify improvement areas.
• Troubleshoot technical issues and determine best strategies for user needs.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Project management

Problem solving

Vendor liaison

Budget awareness

Education

Associate's Degree in computer science/related field

Job description

Telecommunications Specialist Working Title Audio Visual Specialist (A/V & Classroom Technologies) Position # A02626 Department Information and Technology Services

Please note: all position postings close at 12:00 A.M. CST on the position closing date

Please note: Allpostings close at 12 A.M. CST on theclosing date. This employer participates in E-Verify.

Position Summary:

The department of Information and Technology Services are seeking and individual who can install, diagnose, service, and operate audio-visual equipment, as well as provide superior customer service. All applicants need to be able to work independently or as part of a team to achieve these tasks.

Duties & Responsibilities:

• Focuses on daily operations, service calls, and project completion for the A/V & Classroom Technologies Services division
• Works as a liaison between 3 rd party vendors and the customer for the division
• Assists in inventory control and order processing for the division
• Assesses daily work and effectively prioritizes time efficiently.
• Assists with customer service improvement measures
• Completes work orders/service tickets for the division
• Works with the Business Technology Services division manager on billing and purchasing needs
• Evaluates the division's performance and identifies areas of improvement
• Assists in technical troubleshooting and problem remediation
• Assesses user needs and determines the best strategies to meet those needs
• Performs other duties as assigned

Knowledge/Skills/Abilities:

• Excellent knowledge of management best practices and strong managerial skills
• Solid communication and teamwork skills
• Good conflict resolution and problem-solving skills
• Excellent organizational and project management skills
• The ability to navigate stressful work situations
• Knowledge of the telecommunications industry, standards, and new technologies
• Knowledge of quality customer service and service management strategies
• Knowledge of how to create, manage, and modify budgets
• Knowledge of effective project management practices
• Ability to balance heavy workloads and delegate tasks as needs dictate
• Ability to communicate complex designs/details effectively
• Ability to lead a team of technical employees, focusing on teamwork, customer service, efficiency, and meeting user needs

General Days/Hours:

Monday - Friday
8:00 a.m. - 5:00 p.m.
Additional hours as requested and/or needed
Regular and reliable attendance

Other:

Please note: all position postings close at 12:00 A.M. CST on the position closing date

Ability to work off ladders and scaffolding, lift 50lbs, and work overhead and in tight spaces

Maintain professional work appearance and outstanding customer interaction

Minimum Qualifications:

The formal education equivalent of an earned Associate's Degree in computer science, computer applications, mathematics, or a related field

OR

Two (2) years of experience in audio visual support

Other job-related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee