A/V & Classroom Tech Lead (Installations & Projects)

Arkansas State; Jonesboro (AR); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

Arkansas State is seeking an Telecommunications Specialist / Audio Visual Specialist to install, diagnose, service, and operate audio-visual equipment for classrooms and events. The role focuses on delivering superior customer service and working with campus vendors to meet technology needs.

Applicants should have an Associate's Degree or two years of AV support experience, with strong communication, teamwork, and project management skills.

Qualifications

• The formal education equivalent of an earned Associate's Degree in computer science, computer applications, mathematics, or a related field.
• Two (2) years of experience in audio visual support or related field may substitute education.
• Certifications or licensure may be required or considered per qualifications review.

Responsabilités

• Install, diagnose, service, and operate audio-visual equipment.
• Provide superior customer service to users and teams.
• Work independently or in teams to complete service tickets and projects.
• Serve as liaison between 3rd party vendors and customers for the division.
• Assist in inventory control and order processing.
• Prioritize daily work and manage time effectively.
• Support billing and purchasing needs with division manager.
• Evaluate performance and identify improvement areas.
• Troubleshoot technical issues and determine best strategies for user needs.
• Perform other duties as assigned.

Connaissances

Customer service

Communication

Teamwork

Project management

Problem solving

Vendor liaison

Budget awareness

Formation

Associate's Degree in computer science/related field

Description du poste

Arkansas State is seeking an Telecommunications Specialist / Audio Visual Specialist to install, diagnose, service, and operate audio-visual equipment for classrooms and events. The role focuses on delivering superior customer service and working with campus vendors to meet technology needs.

Applicants should have an Associate's Degree or two years of AV support experience, with strong communication, teamwork, and project management skills.