Audience Engagement Specialist

Designit; Seattle (WA); Remote; USD 90,000 - 100,000; Full time

Job summary

Join Designit as an Audience Engagement Specialist, where you'll redefine how a leading tech brand engages with its community. You'll craft engagement strategies, foster brand affinity, and drive meaningful interactions across various social media platforms, all while working in a flexible, remote-first environment that values innovation and collaboration.

Benefits

Work-life balance initiatives

Learning and advocacy culture

Remote work flexibility

Innovation encouragement

Qualifications

• 4–6 years of experience in social media or audience engagement in fast-paced environments.
• Strong understanding of social media best practices.
• Experience collaborating with cross-functional teams.

Responsibilities

• Drive engagement strategies to connect with social communities.
• Cultivate brand love moments and maintain high-value content.
• Collaborate with social media managers and strategists.

Skills

Social media expertise

Copywriting

Audience engagement

Strategic thinking

Education

Bachelor's degree in relevant field

Tools

Sprinklr

Khoros

Job description

Ready to join a team that’s focused on building smarter, faster, and better ways of working? We’re looking for strategic thinkers and operational problem-solvers who are passionate about using technology to shape the future of marketing.

We’re looking for a strategic, socially savvy Audience Engagement Specialist to help define the future of community engagement for one of the world’s leading tech brands. This isn’t your typical community manager role. Instead, you’ll be part of a growing team that’s laser-focused on audience growth, engagement quality, and brand advocacy across the social ecosystem.

Assigned to a strategic pod, you’ll work across key customer solution areas (CSAs) to create meaningful, relevant touchpoints with our community—helping identify conversation opportunities, deepen brand affinity, and drive awareness in a highly dynamic, fast-evolving space.

This role sits at the intersection of editorial storytelling, social strategy, and audience intelligence —designed for someone who is equal parts connector, creative, and operational thinker. You’ll collaborate across content, strategy, social, and ops teams to proactively surface what matters and shape what’s next.

What You'll Do

• Own and drive engagement strategies for assigned pods/CSAs, identifying real-time opportunities to connect with and grow our social community.
• Engage directly with audiences across channels in a thoughtful, human way—no robotic replies or canned responses.
• Respond to and cultivate brand love moments, surfacing high-value content, linking resources, and turning interest into sustained engagement.
• Act as a steward for content within your pod—identifying cross-promotional opportunities, integrating with editorial calendars, and contributing to copy needs.
• Collaborate closely with social media managers, strategists, and operations teams to ensure your engagement approach aligns with broader campaign and platform priorities.
• Bring a future-focused mindset—anticipating social trends, understanding shifts in CSA tiering (e.g., AI, Security), and flexing engagement plans accordingly.
• Help shape best practices for community growth and engagement within a matrixed, global environment.
• Serve as a connective tissue across pods—sharing insights, amplifying what’s working, and helping replicate success across CSAs.

What You'll Bring

• 4–6 years of experience in social media, audience engagement, digital editorial, or brand communications—ideally in tech, agency, or similarly fast-paced environments.
• Deep understanding of social media best practices and platform nuances (LinkedIn, X, Threads, Reddit, etc.).
• Strong copywriting and editorial instincts—able to write with clarity, nuance, and tone aligned to a global brand.
• Strategic agility and an understanding of how to flex engagement plans across evolving priorities.
• Experience collaborating cross-functionally with creative, strategy, and operations stakeholders.
• A proactive, growth mindset—someone who loves to experiment, learn from data, and keep evolving their approach.
• Comfort with social tools (e.g., Sprinklr, Khoros, or others), editorial planning systems, and agile workflows.
• Bonus: Experience in working with tiered CSAs or thematic workstreams (AI, Security, Dev, etc.).

Why This Role Is Exciting

This is a chance to help redefine what social community engagement looks like at scale. You’ll be in the driver's seat shaping how we connect with audiences across key topics, building brand love, and influencing global conversation through thoughtful, strategic interaction.

Would you like to join aglobalorganizationthat...

• Supports well-being, realistically. We understand the always-on nature of social, and while work-life balance isn’t perfect every day, we aim to support our team with flexibility, transparency and trust.
• Fosters a global culture of learning and advocacy. We believe diversity of thought, background, and experience strengthens our collective impact.
• Encourages innovation and smart experimentation. We’re not afraid to test, learn, and iterate- it’s how we stay ahead.
• Adapts to change with agility. Change is constant, and we value team members who see it as an opportunity, not a disruption.
• Recognizes the power of collaboration. We reward team-minded thinking and cross-functional partnership.
• Remote-first mindset. We continue to prioritize the health and safety of our team, with remote work, virtual interviews, and virtual onboarding remaining in place for the foreseeable future.

Compensation Range: $90,000 - $100,000

This compensation range is indicative of the role. Compensation offered is on the basis of evaluation during interview process, the candidates range and depth of experience, business and market financials and internal pay parity.

Please note that all official communications regarding this job opportunity will be sent from email addresses ending with @designit.com. Be cautious of any correspondence originating from other email domains and refrain from sharing personal information in such cases.

Would you like to join a global organization that...

• Embraces work-life balance – our employees’ well-being remains a top priority for us
• Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact
• Encourages innovation and experimentation
• Understands that changes willoccurand adaptability is crucial to assist when it does

Just so you know, we don’t have a dress code, but we do have a strict no jerk policy.

Designitis committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.

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