Engagement Program Manager

Microsoft; Redmond (WA); On-site; USD 96,000 - 189,000; Full time

Job summary

Microsoft seeks an Engagement Program Manager for the Experience Center in Redmond. This role aims to enhance customer relationships through executive briefings, driving sales and satisfaction while applying AI and operational excellence. Candidates should possess relevant experience in program management and a keen understanding of enterprise technology trends.

Qualifications

• 4+ years work experience in program management or process improvement.
• 2+ years of experience in sales and/or marketing across multiple stakeholders.
• Foundational understanding of AI and cloud computing.

Responsibilities

• Manage executive briefing program by engaging account teams to define goals.
• Integrate AI for process optimization and analyze customer feedback.
• Drive strategy and execution to achieve business goals.

Skills

Program management

Process management

Customer engagement

Sales collaboration

Operational excellence

Education

Bachelor's Degree in Business, Operations, Finance or related field

Job description

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more—and the Customer Engagement Team (CET) is where that mission comes to life. As part of the Commercial Solution Areas (CSA), CET leads high-impact executive engagements that deepen customer and partner relationships while accelerating cloud growth. We design and deliver end-to-end experiences that blend curated content, speakers, and immersive storytelling to inspire action and drive AI transformation. If you're passionate about engaging with customers and want to be at the forefront of innovation, CET offers a dynamic platform to make a meaningful impact and grow your career.

Are you interested in joining one of Microsoft’s most important programs for engaging customers in a stimulating environment? Are you motivated by an opportunity to shape the perceptions of senior business leaders? Are you ready to lead a world-class experience for customers, our sales teams and executives that strengthen relationships and plays a vital role in driving sales and satisfaction? You can join us as the next **Engagement Program Manager!**

We’re seeking an **Engagement Program Manager** for **Experience Center One in Redmond Washington** **,** our new headquarter facility built for executive briefings, to engage customers and build trust in our solutions. In this role you will bring collaboration, customer-obsession, and operational excellence to manage customer briefings end-to-end with consistently outstanding results. You will work closely with sales teams to understand customer needs along their journey with Microsoft and provide guidance to design a high-impact briefing. By bringing together the right content, speakers and experiences, the customer will realize value from the engagement, ultimately building customer trust and increasing adoption of Microsoft solutions.You will do this as part of a team committed to Microsoft’s culture and an inclusive environment.

When you join us, you’ll have an amazing opportunity to contribute your talents and gain valuable career experience. You’ll have a front-row seat to the latest solutions and market trends, and interactions with industry, speakers, account teams and customers.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

**Responsibilities**

+ Manage, end-to-end, your portfolio of the executive briefing program by engaging with account teams to understand customer business goals and desired outcomes. Based on these, build compelling engagements, selecting from curated programming, speakers, and interactive technology experiences. Set expectations for briefing deliverables and ensure timeliness with key stakeholders.

+ Integrate AI into daily workflows for process optimization, gathering insights about a customer, agenda optimization, analyzing customer feedback, and thus increasing impact with our customers and program.

+ Utilize knowledge of Microsoft’s solutions and customer objectivesinthe management of executive briefings in collaboration with account, content, speaker, and operations teams.

+ Drive the strategy and execution of the executive briefing program to achieve businessgoals.

+ Maximize the impact of the center’s resources by applying program qualification and prioritization principles.

+ Increase awareness of Microsoft’s customer engagement programs with internal stakeholders and sellers, demonstrating how they can engage our programs, across the customer journey, for increased business impact.

+ Contribute to continuously improving our briefing program, using business intelligence and feedback to proactively identify areas of opportunity to improve across processes and systems to increase impact.

+ Effectively apply the engagement management workflow and tools as well as scenario-based agenda templates to support scale and consistency.

+ Support the inclusion of a global audience with an understanding of political, economic, and cultural norms.

+ Engage in demand generation activities to ensure your program meets quarterly and yearly targets.

+ Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)

**Qualifications**

**Required Qualifications**

+ Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement

+ OR equivalent experience.

+ 2+ years of experience in or around sales and/or marketing, working across multiple stakeholders (e.g. account teams, speakers, executive speakers, executive offices).

**Preferred Qualifications:**

+ Foundational understanding of enterprise technology trends such as AI and cloud computing and/or Microsoft’s enterprise solutions.

+ Experience with, or around, executives and executive offices.

+ Demonstrated ability to set clear direction with account teams, and deal with ambiguity and last-minute changes.

+ Experience in a role that involves operational excellence with ability to manage multiple engagements simultaneously, demonstrating resourcefulness in resolving issues, ability to prioritize, and detail orientation.

+ Experience working with stakeholders of various levels.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .