Auction Specialist II (NextGear Capital)

Cox Enterprises; Indianapolis (IN); Hybrid; USD 45,000 - 65,000; Full time

Job summary

NextGear Capital, a Cox Automotive brand, is seeking an Auction Specialist to join our Customer Care team. The role involves handling inbound calls and emails about day-to-day operations of universal source auctions, resolving inquiries, and collaborating with internal departments to ensure customer satisfaction.

The position offers a hybrid schedule (3 days remote, 2 onsite with Thursday onsite requirement) and hours roughly 9:00 AM–8:00 PM EST, with occasional overtime and weekend holidays not

Qualifications

• HS diploma/GED with 3+ years in a related field, or higher degree with up to 1 year experience, or 5 years in related field.
• Strong communication, both verbal and written, with clear customer interaction.
• Ability to work in a fast-paced, evolving team environment and prioritize tasks.
• Must have high-speed internet and a wired connection (no Wi‑Fi).
• Proficiency with Windows and basic home networking concepts.

Responsibilities

• Handle inbound calls and emails from Automotive Auctions and internal departments.
• Answer routine questions, follow guidelines, and use judgment based on experience.
• Provide accurate documentation of auction inquiries in the system.
• Refer complex issues to senior specialists or management.
• Build relationships and work with other departments to resolve inquiries.
• Attend to production, quality, and metric standards including low error rate.

Skills

Verbal & Written Communication

Analytical thinking

Problem solving

Customer service

Education

High School Diploma or GED

related degree/certification

Tools

Windows PC operation

Home networking basics

Proprietary software

Job description

NextGear Capital, a Cox Automotive brand, is currently looking for an Auction Specialist to join our Customer Care team!
While working in auction services you will handle inbound calls and emails relating to the day-to-day operations and accounts of universal source auctions. You will work closely with all internal departments to identify and resolve auction inquiries. Ideal candidates should be dynamic and ambitious individuals excited to work with our clients and eager to solve problems.

This is a Hybrid position: 3 days working remotely and two days onsite (Thursday onsite requirement)

Hours of operation mostly fall inside or between the hours of 9:00 AM - 8:00 PM, EST (Closed Saturday, Sunday, Most Holidays).

PRIMARY DUTIES/KEY RESPONSIBILITES

• Receive inbound calls, and emails from Automotive Auctions, and internal departments.
• Answer routine questions, follow guidelines, and use judgment based on experience.
• Engage with auctions and determine how to assist them with each request.
• Learn and employ an understanding of automotive auction processes and policies.
• Build positive relationships by asking questions, actively listening, and offering solutions in a considerate and professional manner.
• Provide accurate documentation of auction inquiries within the operating system.
• Make outbound calls to automotive auctions as needed to help facilitate business needs.
• Employ analytical thinking to navigate, investigate and solve issues.
• Refer more complex issues to more senior specialists or management.
• Use company proprietary software for research, data entry, and account follow-up activity.
• Build working relationships with other Auction Specialists and other internal departments.
• Follow instructions and maintain workflow standards with integrity.
• Attain production, quality goals, and metric standards such as maintaining low rate of errors
• Adhere to all general company policies and procedures regarding attendance and conduct.
• Perform other duties as necessary and can work a flexible schedule as needed, including occasional mandatory overtime between hours ranging from 9 am to 8 pm Eastern time, 8-hour shift.

Qualifications:

Minimum-

• High School Diploma/GED and 3 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;
• OR 5 years’ experience in a related field
• Exhibit’s ability to work in a fast-paced and evolving team environment, capable of prioritizing tasks and duties
• Strong verbal and written communication skills with a proven ability to interact clearly with a vast customer base on socioeconomic levels.
• Demonstrates problem-solving and analytical skills with the ability to walk others through complicated processes.
• You must have high-speed internet available in your home and be able to be wired and not on Wi-Fi.
• Knowledge of how to operate a Windows PC, Home Networking Router/Modem basics
• Other duties as needed or required
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements.

Preferred-

Previous Call Center, Administrative or Automotive Industry experience is preferred but not required.