Auction Specialist II (NextGear Capital)

CAI Cox Automotive Corp Svcs., LLC; Indianapolis (IN); Hybrid; USD 25,000 - 37,000; Full time

Benefits offered by this job

Paid time off (at least 16 hours/month

7 paid holidays

Health insurance options

401(k) retirement plan

Job summary

NextGear Capital, a Cox Automotive brand, is seeking an Auction Specialist to join our Customer Care team in a hybrid role (3 days remote, 2 days onsite). Responsibilities include handling inquiries via calls and emails, applying auction policies, and building strong relationships with automotive auctions.

Hours are mainly 9:00 AM–8:00 PM EST with occasional overtime. Requires HS diploma or GED and relevant experience.

Qualifications

• Strong verbal and written communication skills with customers
• Ability to work in fast-paced, evolving team environment
• Demonstrates problem-solving and analytical skills
• Must have high-speed internet at home and wired connection
• Knowledge of Windows PC operation and home networking basics

Responsibilities

• Handle inbound calls and emails from automotive auctions and internal departments
• Answer routine questions and follow guidelines using sound judgment
• Engage with auctions to determine how to assist them
• Learn automotive auction processes and policies
• Build relationships with customers through questions and active listening
• Document auction inquiries accurately in the system
• Make outbound calls to assist with business needs
• Refer complex issues to senior specialists or management
• Use proprietary software for research, data entry, and follow-up
• Maintain production and quality metrics and adhere to policies

Skills

Verbal communication

Written communication

Problem solving

Analytical thinking

Time management

Education

High School Diploma or GED

Associate degree or related certification

Up to 5 years related experience

Tools

Windows OS

Job description

Company Cox Automotive - USA Job Family Group Business Operations Job Profile Business Services Specialist II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day

Hourly base pay rate is $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities.

Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

NextGear Capital, a Cox Automotive brand, is currently looking for an Auction Specialist to join our Customer Care team! While working in auction services you will handle inbound calls and emails relating to the day-to-day operations and accounts of universal source auctions. You will work closely with all internal departments to identify and resolve auction inquiries. Ideal candidates should be dynamic and ambitious individuals excited to work with our clients and eager to solve problems. This is a Hybrid position: 3 days working remotely and two days onsite (Thursday onsite requirement). Hours of operation mostly fall inside or between the hours of 9:00 AM - 8:00 PM, EST (Closed Saturday, Sunday, Most Holidays).

PRIMARY DUTIES/KEY RESPONSIBILITES

• Receive inbound calls, and emails from Automotive Auctions, and internal departments.
• Answer routine questions, follow guidelines, and use judgment based on experience.
• Engage with auctions and determine how to assist them with each request.
• Learn and employ an understanding of automotive auction processes and policies.
• Build positive relationships by asking questions, actively listening, and offering solutions in a considerate and professional manner.
• Provide accurate documentation of auction inquiries within the operating system.
• Make outbound calls to automotive auctions as needed to help facilitate business needs.
• Employ analytical thinking to navigate, investigate and solve issues.
• Refer more complex issues to more senior specialists or management.
• Use company proprietary software for research, data entry, and account follow-up activity.
• Build working relationships with other Auction Specialists and other internal departments.
• Follow instructions and maintain workflow standards with integrity.
• Attain production, quality goals, and metric standards such as maintaining low rate of errors.
• Adhere to all general company policies and procedures regarding attendance and conduct.
• Perform other duties as necessary and can work a flexible schedule as needed, including occasional mandatory overtime between hours ranging from 9 am to 8 pm Eastern time, 8-hour shift.

Qualifications:

• Minimum- High School Diploma/GED and 3 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years’ experience in a related field.
• Exhibit’s ability to work in a fast-paced and evolving team environment, capable of prioritizing tasks and duties.
• Strong verbal and written communication skills with a proven ability to interact clearly with a vast customer base on socioeconomic levels.
• Demonstrates problem-solving and analytical skills with the ability to walk others through complicated processes.
• You must have high-speed internet available in your home and be able to be wired and not on Wi‑Fi.
• Knowledge of how to operate a Windows PC, Home Networking Router/Modem basics.
• Other duties as needed or required.
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements.
• Preferred- Previous Call Center, Administrative or Automotive Industry experience is preferred but not required.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug‑free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry‑leading dealer‑facing companies like vAuto and Manheim, all while enjoying the people‑centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.