Attractions Operations Lead & Guest Experience

Wild Adventures; Valdosta (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

Wild Adventures seeks an Attractions Manager to oversee the safe, smooth operation of the Attractions areas. You will hire, train, supervise, and coach team members, manage budgets, and ensure service, safety, cleanliness, and efficiency across the department.

The role involves developing policies, training materials, and coordinating with Safety, Maintenance, and Aquatics Managers to deliver memorable guest experiences and maintain high standards throughout operations.

Responsibilities

• Provide leadership and direction to the Attractions Team on an ongoing basis.
• Direct all aspects of the employment experience for Attractions team members, including screening, hiring, training, motivating, retaining, developing, disciplining, promoting, and terminating.
• Direct the development and implementation of department policies and training manuals.
• Ensure Attractions operations meet company standards for service, safety, cleanliness, and labor and financial efficiency.
• Ensure compliance with laws and industry standards.
• Develop and implement business plans including budgets and long-range plans.
• Collaborate with Directors and other managers on product and seasonal event plans.
• Coordinate with Safety, Maintenance, and Aquatics Managers for safe operation.
• Maintain equipment and inventory within budget; coordinate repairs and replacements.
• Serve as Attractions on Duty manager of the Day and represent the company to guests.
• Coordinate operations with other Wild Adventures divisions and departments.
• Perform other duties as assigned.

Job description

Wild Adventures seeks an Attractions Manager to oversee the safe, smooth operation of the Attractions areas. You will hire, train, supervise, and coach team members, manage budgets, and ensure service, safety, cleanliness, and efficiency across the department.

The role involves developing policies, training materials, and coordinating with Safety, Maintenance, and Aquatics Managers to deliver memorable guest experiences and maintain high standards throughout operations.