Attraction Operations Leader: Guest Experience & Safety

Apex Entertainment; Virginia Beach (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Performance Bonus Opportunity

Medical, Dental, and Vision Insurance

Paid Time Off

Paid Birthday Off

401(k) with Company Match

Company Paid Life Insurance

Employee Assistance Program

Complimentary Attractions Access

Employee Meal Benefit

Career Development and Advancement Opp

Other benefits

Job summary

Apex Entertainment in Virginia Beach is seeking an Attraction Manager to lead the Attractions Department, ensure safe and efficient operations, and drive guest satisfaction in a fast‑paced entertainment venue.

You will direct supervisory staff, manage labor and expenses, and partner with maintenance and other teams to deliver outstanding guest experiences while upholding company standards.

Qualifications

• Progressive management experience in family entertainment centers or similar high‑volume operations.
• Experience supervising multiple employees and developing frontline leaders.
• Experience making employment decisions including hiring, coaching, scheduling, and performance management.
• Strong financial acumen with experience managing labor budgets and operating expenses.
• Excellent organizational, communication, leadership, and problem‑solving skills.
• Proficiency with Microsoft Office Suite and operating management systems.

Responsibilities

• Direct, supervise, and manage the daily operation of the Attractions Department.
• Establish departmental priorities and ensure goals are achieved.
• Resolve operational issues, staffing concerns, guest service matters, and safety issues with sound judgment.
• Develop departmental policies and best practices aligned with company standards.
• Monitor performance and implement improvements to increase efficiency and profitability.
• Collaborate cross‑functionally to maximize operational effectiveness.

Skills

Leadership

Staff supervision

Budget management

Operational excellence

Customer service

Decision making

Education

High School Diploma or GED

Associate's or Bachelor's in Business/Hospitality/Recreation

Tools

Microsoft Office Suite

Job description

Apex Entertainment in Virginia Beach is seeking an Attraction Manager to lead the Attractions Department, ensure safe and efficient operations, and drive guest satisfaction in a fast‑paced entertainment venue.

You will direct supervisory staff, manage labor and expenses, and partner with maintenance and other teams to deliver outstanding guest experiences while upholding company standards.