Arcade Manager

Roadhouse Crossroads LLC; Tucson (AZ); On-site; USD 42,000 - 55,000; Full time

Job summary

RoadHouse Crossroads LLC is seeking an Arcade Manager to oversee front-of-house operations with a strong focus on the arcade. The role requires ensuring adherence to policies, handling guest issues, and maintaining a smooth operation flow across departments.

Responsibilities include daily cash handling, supervising staff, and coordinating with IT and maintenance to keep arcade games and related systems running.

Qualifications

• Experience in arcade operations or maintenance preferred.
• Knowledge of RTS and Intercard systems is a plus.

Responsibilities

• Provide regular communications between management and hourly employees.
• Complete opening and closing checklists daily, while on shift.
• Overall management of guest services and employee relations.
• Conduct daily cash handling.
• Walk the building and arcade to observe safety compliance and maintenance needs.
• Monitor and controls cleanliness of arcade, theatres, and restrooms.
• Monitor for potential theft and report to GM/HR/owners.

Skills

Arcade management

Customer service

Cash handling

Team leadership

Communication

IT familiarity

Tools

RTS software

Intercard

Job description

Job Summary

The Arcade Manager manages operations in the FOH, and should have a general understanding of each department, with a specific focus on the arcade. They are responsible for holding employees accountable for following all policies and procedures, handling guest issues, and ensuring a smooth flow of operations, helping where needed.

Essential Functions

• Provide regular communications between management and hourly employees.
• Complete the opening and closing checklists daily, while on shift.
• Overall management of guest services and employee relations.
• Conduct daily cash handling.
• Conduct with weekly arcade sales revenue audit with IT Manager.
• Walk the building and arcade to observe and report safety compliance and maintenance needs.
• Assist with injury reports for guests and/or employees.
• Monitor and controls cleanliness of arcade, theatres, and restrooms.
• Monitor for potential theft from policy abuse by guests to internal theft by employees by running reports, and notifies GM, HR and/or owners immediately.
• Responsible for balancing drawers, issuing drawers, filling out the daily safe log, ticket log, and weekly ticket inventory.?
• Use of RTS and Intercard software daily.
• Conduct voids and refunds.
• Understand how to maintain and troubleshoot bowling and arcade games.
• Uses proper RoadHouse procedures and follows set policies.
• Maintain situational awareness, knowing when and where to step in and assist, including running food and drinks, assisting at the bar or concession stand & assisting with theatre cleans when needed.
• Help with the training of employees, following the correct process with the intent to train quality workers and reduce turn over.
• Work on projects or tasks assigned by the GM or IT Manager
• Hire employees for the arcade department
• Focus on redemption booth – keeping shelves stocked at all times, ordering product, keeping redemption booth orderly and clean
• Knowledge of current, popular merchandise trends.
• Ensures all large prize deliveries are put away, organized, and stocked in a timely manner.
• Schedule department weekly in a timely manner.
• Complete shift notes daily.
• Conduct arcade inventory.
• Constantly taking the pulse of the business, with a presence most often on the floor, not in an office.
• Communicate with maintenance regularly about any IT/maintenance needs in the department.
• Work alongside with Arcade M.I.T.
• Daily walkthrough to check bowling and all arcade games to make sure they are all functioning properly.
• Other duties as assigned

Experience and Education:

• Previous arcade, maintenance, or IT experience
• Previous experience with RTS and Intercard preferred.
• eTIPS and Food Handlers card within 90 days of hire
• Computer proficiency
• At least 1 year of management experience
• Ability to positively communicate and instruct team members
• Ability to balance the concepts of teamwork, guest service, and profitability
• Must be able to work any shift, weekends, holidays, and special events as needed
• Must have employment eligibility in U.S.
• Be a gamer! Let’s take fun seriously!

Requirements

Physical Requirements

1. Frequently stoop, kneel, crouch, or crawl.
2. Regularly: stand, walk, climb stairs, balance;
3. use hands to grip, handle, feel, reach;
4. talk and hear;
5. lift 25 pounds at waist or shoulder level.
6. Push, pull, maneuver 125 lb kegs using furniture dolly