Attorney Network Lead — Legal Partnerships & Recovery

TRS Recovery Services; Marietta (GA); On-site; USD 55,000 - 70,000; Full time

Job summary

Fiserv in Marietta, GA is seeking an Attorney Network Coordinator to oversee a network of external collection attorneys and law firms. You will coordinate account placements, monitor performance against SLAs, and ensure compliant handling of accounts throughout the legal recovery process.

This role acts as a liaison between internal partners and network firms. Responsibilities include onboarding new attorneys, reviewing invoices, tracking milestones, and maintaining accurate documentation.

Qualifications

• 2-4 years of experience in debt collections, paralegal services, legal operations, mortgage default operations, recovery operations, or legal vendor coordination.
• Experience managing or coordinating case files, accounts, vendors, or legal workflows.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities and meet deadlines and SLAs.
• Strong written and verbal communication with attorneys, law firms, and internal partners.
• Experience with Microsoft Excel and data handling.

Responsibilities

• Coordinate the referral and placement of delinquent accounts and judgment‑enforcement matters with approved network law firms.
• Manage onboarding of new attorneys and law firms, ensuring partners understand and comply with company policies, procedures, and service expectations.
• Maintain a strong understanding of Legal Services Agreements and monitor law‑firm performance against SLAs.
• Track legal milestones, including complaints filed, judgments obtained, garnishments, and other recovery activities.
• Maintain regular performance discussions with active network firms to support accountability, strong partnerships, and recovery performance.
• Review and securely route legal documents, affidavits, media requests, and cost or fee approval requests to network attorneys.
• Review, audit, and process attorney fees, court costs, contingency fees, and other legal expenses in accordance with established fee schedules.
• Reconcile information between internal collection systems and external attorney portals to maintain accurate account and inventory records.
• Serve as a liaison for network firms regarding account discrepancies, direct payments, cease‑and‑desist notifications, debt‑validation requests, and other account inquiries.
• Maintain accurate reporting and documentation related to placements, legal activity, attorney performance, and account status.
• Identify and elevate performance, compliance, operational, or account concerns as appropriate.
• Support continued development and expansion of the attorney network as business needs evolve.

Skills

Organizational skills

Attention to detail

Written communication

Verbal communication

Education

High School Diploma or equivalent

Associate's or Bachelor's degree in Business, Legal Studies, Finance, or related field

Paralegal certificate or prior paralegal/legal support experience

Tools

Microsoft Excel

Attorney portals

Job description

Fiserv in Marietta, GA is seeking an Attorney Network Coordinator to oversee a network of external collection attorneys and law firms. You will coordinate account placements, monitor performance against SLAs, and ensure compliant handling of accounts throughout the legal recovery process.

This role acts as a liaison between internal partners and network firms. Responsibilities include onboarding new attorneys, reviewing invoices, tracking milestones, and maintaining accurate documentation.