National Attorney Network Performance Lead

Ncb-Management-Services,-Inc; Overland Park (KS); On-site; USD 90,000 - 120,000; Full time

Job summary

LegalStream is seeking an experienced Attorney Network Performance Manager to oversee a national network of collection law firms and drive performance improvements. The role focuses on compliance, recoveries, and operational efficiency across multiple states and clients.

The ideal candidate has at least 2 years in litigation recovery and strong data analysis and communication skills, with the ability to manage complex multi-state networks and lead strategic initiatives.

Qualifications

• Minimum 2 years of experience in collections litigation or creditors’ rights recovery.
• Strong knowledge of legal collections operations, firm performance evaluation, and inventory management.
• High proficiency in Microsoft Office tools (Outlook, Excel, Word).
• Experience using legal collections or case management software; familiarity with CLS Collection Master is a plus!
• Excellent organizational, communication, and time management skills.
• Detail-oriented and self-disciplined with the ability to prioritize workload and meet deadlines.
• Strong data analysis skills with the ability to interpret performance trends and build improvement strategies.
• Experience managing a multi-state law firm network.
• Comfort leading calls, conducting performance reviews, and driving accountability with legal partners.
• Knowledge of compliance requirements and regulatory standards in collections/legal recovery.

Responsibilities

• Monitor, evaluate, and report on the performance of law firms across multiple states and clients.
• Analyze KPIs and performance dashboards to track liquidation results, compliance, and exception handling.
• Conduct monthly performance review calls with active firms, discuss scorecards, and align on improvement plans.
• Provide day-to-day support and guidance to law firms and clients regarding case status, expectations, and compliance standards.
• Address account-level concerns, settlement approvals, affidavit processes, and document/media management issues.
• Make strategic recommendations for account placement to improve client recovery and portfolio performance.
• Create and monitor action plans for underperforming firms and track corrective measures.
• Compare firm performance trends and develop recovery forecasting.
• Monitor compliance with EDI reporting standards and assist firms in correcting file or status reporting errors.
• Oversee account exceptions and ensure alignment with client-defined objectives and SLAs.
• Track, manage, and follow up on all law firm issues to resolution.
• Identify geographic gaps in legal coverage and assess potential law firm partners for onboarding.
• Manage law firm onboarding and offboarding processes in collaboration with internal teams.
• Lead and support independent and cross department projects relating to account movement, documentation, and other special assignments as required

Skills

Litigation recovery

Collections operations

Data analysis

Project management

Client communication

Multi-state network

Regulatory compliance

Microsoft Excel

Performance reviews

Tools

CLS Collection Master

Excel

CRM software

Job description

LegalStream is seeking an experienced Attorney Network Performance Manager to oversee a national network of collection law firms and drive performance improvements. The role focuses on compliance, recoveries, and operational efficiency across multiple states and clients.

The ideal candidate has at least 2 years in litigation recovery and strong data analysis and communication skills, with the ability to manage complex multi-state networks and lead strategic initiatives.