Attorney Network Performance Lead - Recovery & Compliance

NCC-PL | National Coordination Centre – Poland; Overland Park (KS); On-site; USD 65,000 - 90,000; Full time

Job summary

LegalStream is a national legal network delivering payment solutions and legal services for creditors. We seek an experienced Attorney Network Performance Manager to oversee a national collection-law-firm network, driving performance, compliance, and recoveries across multi-state partners.

The role requires at least 2 years in litigation recovery, strong knowledge of collections and creditors’ rights, and the ability to translate data into strategic actions.

Qualifications

• 2+ years of experience in collections litigation or creditors’ rights recovery.
• Strong knowledge of legal collections operations, firm performance evaluation, and inventory management.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Experience with legal collections or case management software; CLS Collection Master a plus.
• Excellent organizational, communication, and time management skills.
• Ability to analyze performance trends and build improvement strategies.

Responsibilities

• Monitor, evaluate, and report on the performance of law firms across multiple states and clients.
• Analyze KPIs and performance dashboards to track liquidation results, compliance, and exception handling.
• Conduct monthly performance review calls with active firms, discuss scorecards, and align on improvement plans.
• Provide day-to-day support and guidance to law firms and clients regarding case status, expectations, and compliance standards.
• Address account-level concerns, settlement approvals, affidavit processes, and document/media management issues.
• Make strategic recommendations for account placement to improve client recovery and portfolio performance.
• Create and monitor action plans for underperforming firms and track corrective measures.
• Compare firm performance trends and develop recovery forecasting.
• Monitor compliance with EDI reporting standards and assist firms in correcting file or status reporting errors.
• Oversee account exceptions and ensure alignment with client-defined objectives and SLAs.
• Track, manage, and follow up on all law firm issues to resolution.
• Identify geographic gaps in legal coverage and assess potential law firm partners for onboarding.
• Manage law firm onboarding and offboarding processes in collaboration with internal teams.
• Lead and support independent and cross department projects relating to account movement, documentation, and other special assignments as required

Skills

Data analysis

Project management

Communication

Time management

Inventory management

Regulatory compliance knowledge

Tools

Microsoft Office

CLS Collection Master

Job description

LegalStream is a national legal network delivering payment solutions and legal services for creditors. We seek an experienced Attorney Network Performance Manager to oversee a national collection-law-firm network, driving performance, compliance, and recoveries across multi-state partners.

The role requires at least 2 years in litigation recovery, strong knowledge of collections and creditors’ rights, and the ability to translate data into strategic actions.