Attended Donation Center (ADC) Trainer

Goodwill Industries of Greater Cleveland and East Central Ohio, Inc.; North Canton (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Goodwill Industries of Greater Cleveland and East Central Ohio, Inc. is seeking an Attended Donation Center Trainer to develop and coach ADC team members across sites.

Under the Transportation and ADC Manager, you will ensure a prompt, friendly donor experience, accurate donation counts, and compliance with safety and image standards. This role emphasizes hands-on training, on-the-job coaching, and regular inspections, with responsibilities ranging from opening/closing ADCs to reporting

Qualifications

• Ability to develop and maintain effective working relationships with team leaders, team members, customers, donors, and trainees.
• Ability to maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.
• Ability to problem solve and make decisions independently as required.
• Ability to seek out internal and external resources to accomplish desired results.
• Ability to read, write, communicate, and perform basic mathematical skills related to the job.
• Ability to effectively use computer applications, including email, word processing, spreadsheets, and other applications as determined appropriate by Goodwill.

Responsibilities

• Trains and coaches ADC team members.
• Ensures a prompt, friendly donor experience.
• Maintains accurate daily counts of donations.
• Opens and closes an ADC as required and reports absences.
• Adheres to safety and security practices and training procedures.
• Participates in site inspections, training, and performance feedback.

Skills

Team training

Customer service

Communication

Problem solving

Safety compliance

Attention to detail

Tools

MS Office

Job description

Goodwill Industries of Greater Cleveland and East Central Ohio seeks an Attended Donation Center (ADC) Trainer.

Under the general supervision of the Transportation and ADC Manager, the Attended Donations Center Trainer is responsible for training ADC team members at ADC sites, as needed. You are accountable for the overall image, customer service, stewardship of donations, and integrity of donor counts.

Essential Functions

• Ensures a work environment for a prompt, friendly, and courteous donor experience.
• Opens and closes an ADC as required, including reporting a donor attendant's absence, assigning duties as applicable, and having complete control of operation functions as assigned.
• Greets donors in a prompt, friendly, and courteous manner within 10 seconds; unloads donations from vehicles and maintains accurate daily counts of donations.
• Hands every donor a receipt and ends every donor interaction with "You changed a life today, Thank you!"
• Breaks down donations into categories.
• Assist the Transportation and ADC manager in the sustainable projects (Cleveland Rocks/Rags/scan books) as needed.
• Performs regular inspections and site visits to ADCs covering shifts, loss prevention review, training, schedule review, image, including proper attendant attire, supplies, and equipment, and proper donor greeting procedure.
• Responsible for maintaining drive-through and trailer sites in accordance with image standards.
• Responsible for ordering and maintaining supplies efficiently. Responsible to secure and appropriately using those supplies.
• Communicates with leadership on opportunities found at each ADC and supports ADC peers on specific duties as needed or requested.
• Adheres to all Goodwill personnel policies and procedures; follows good safety and security practices, including reporting safety hazards and injuries.
• Assists supervisor with safety practices and incident/accident reporting.
• Trains and coaches' performance of ADC team members.
• Assists supervisor with OJT checklist completion, orientation checklist, site inspections, various reports, work requests, and performance management and recognition feedback.
• May be asked to participate in activities outside of Goodwill.
• Attends in-service and related training as assigned by ADC manager.
• Deliver and pick up the ADC trailers to/from homes or businesses without the assistant manager.
• Supports and engrains DGR MODE guiding principles in daily operations.
• Other duties as assigned by the ADC manager.

Specific Experience/Skills/Abilities

• Ability to develop and maintain effective working relationships with team leaders, team members, customers, donors, and trainees.
• Ability to maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.
• Ability to problem solve and make decisions independently as required.
• Ability to seek out internal and external resources to accomplish desired results.
• Ability to read, write, communicate, and perform basic mathematical skills related to the job.
• Ability to effectively use computer applications, including email, word processing, spreadsheets, and other applications as determined appropriate by Goodwill.

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Background check required.