Attendance, Communication, and Engagement Specialist
Position Summary
Working from a CCA Family Service Center, the Attendance, Communication, and Engagement Specialist is responsible for daily implementation and operationalization of CCA’s compulsory school attendance and engagement processes and supporting regular school attendance, course engagement, and lesson completion for learners. This position coordinates with teachers, administrators, and other school staff to identify learners who meet or are at risk of meeting the required attendance and engagement standards. The individual must carry out all responsibilities in a manner that demonstrates and models the values of CCA, abides by all standards, and behaves in a professional and engaged manner at all times.
Responsibilities
- Participate in the planning, development, implementation, and maintenance of school attendance and engagement requirements in accordance with Pennsylvania’s Public School Code and school policies, guidelines, and procedures.
- Maintain knowledge of state compulsory school attendance requirements and ensure requirements are communicated to enrolled families.
- Evaluate weekly attendance data and monitor learners who have accumulated excessive absences or overdue lessons, responding according to applicable resolution protocols.
- Contact learners who are noncompliant or at risk of noncompliance with compulsory school attendance and engagement requirements.
- Send, track, and record written correspondence to learners regarding violations of compulsory school attendance and engagement requirements.
- Schedule and participate in compulsory school attendance and engagement conferences and meetings with learners, families, and appropriate stakeholders and supports.
- Identify barriers to school attendance and engagement and seek support from school staff and community-based resources to eliminate and resolve barriers and challenges.
- In consultation with teachers and administrators, develop and communicate to learners and caretakers school attendance and engagement improvement plans.
- Communicate school attendance and engagement improvement plans to teachers, administrators, and school staff.
- Track learner compliance with improvement plans and respond accordingly based on applicable protocols.
- Conduct home and community visits to learners identified as noncompliant or at risk of noncompliance.
- Coordinate with and make appropriate referrals to school-based or community-based attendance improvement programs or the county children and youth agency for services and required action.
- File citations, communicate with magisterial district courts, and prepare for and attend truancy hearings.
- Document, organize, and maintain a record of all written and oral communications and documents used in the school attendance and engagement processes, including entry of information in school data systems.
- Other duties as assigned.
Requirements
- Bachelor’s Degree or related work experience.
- Familiarity with Pennsylvania compulsory school attendance requirements and programs.
- Excellent organization and written and oral communication skills.
- Customer-focused approach.
- High degree of flexibility.
- Ability to work well in a fast‑paced environment.
- Team player.
- Ability to travel, including overnight stays as required.
Education
- Required: Bachelor’s Degree or 2 years of relevant work experience.
- Preferred: 5 years of relevant work experience.
Additional Eligibility
- Must be able to commute to a Family Service Center regardless of complexity.
- Must reside within the Commonwealth of Pennsylvania.
Position Type
- Full-time
- Exempt
- 12‑month role
Work Environment
This role operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
Predominantly sedentary with occasional lifting, squatting, sitting, bending, or standing. Requires travel to other sites or locations as needed.
Location
Malvern, Pennsylvania
Equal Opportunity Statement
Commonwealth Charter Academy is an equal opportunity employment, educational and service organization.