Patient Services Specialist CNSA Atrium Health Mount Holly FT

Advocate Health; Belmont (NC); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Advocate Health in Belmont, NC seeks a Front Desk Patient Access representative to deliver exceptional patient service at the registration desk. The role requires handling patient registration, insurance verification, scheduling, and billing tasks with accuracy and courtesy.

The ideal candidate has strong computer skills, excellent interpersonal abilities, and prior front desk or medical records software experience.

Qualifications

• High school diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsabilités

• Manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
• Encourage patient utilization of front-end technology during the registration process.
• Enter and maintain confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter; assist billing functions or direct to appropriate billing office.
• Demonstrate proficiency of emergency codes and applicable federal and state healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency medications/equipment.
• Exemplify caring and compassionate customer service to create an excellent patient experience.

Connaissances

Customer service

Interpersonal skills

Critical thinking

Teamwork

Communication

Formation

High School Diploma or GED

Outils

Medical Records Software

Description du poste

Essential Functions

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Physical Requirements

Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.