ATM Strategy – ATM Analytics Business Intelligence Specialist

SECU; Raleigh (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

SECU, based in Raleigh, NC, seeks a Business Intelligence Specialist to support the ATM Strategy team with analytics and insights that enhance member experiences and backend processes. You will blend critical thinking and storytelling to develop data visualizations and actionable insights.

Responsibilities include building dashboards, monitoring trends, and presenting findings to stakeholders. The role requires strong analytics experience, technical knowledge of ATM ecosystems, and excellent

Qualifications

• Bachelor’s Degree with 3 years’ analytics experience, preferably in financial services.
• OR
• Associate’s Degree with 5 years’ analytics experience, preferably in financial services.
• Strong analytical, critical thinking, financial and decision-making skills; ability to distill complex data into concise recommendations.
• Technical knowledge of ATM/ITM/TCR landscapes preferred.
• Advanced proficiency with Microsoft Office and analytics tools (JMP, SPSS, SQL, SAS, Power BI).
• Experience managing multiple priorities independently or in a team; strong written and verbal communication.

Responsibilities

• Translate member-driven data into actionable business plans to drive ATM network strategy.
• Present high-level operational visibility using the ATM at a Glance framework.
• Collaborate with Data Analytics to build dashboards and analyze trends in the ATM network.
• Create customer-view profiles to analyze how different demographics interact with ATMs.
• Track KPIs and Failed Client Interactions to identify operational gaps.
• Analyze geographic and demographic data to recommend ATM placements or relocations.
• Assess on-us vs off-us transaction ratios for strategic value of machines.
• Benchmark deposit per transaction, fleet sizes, market landscape, cash usage, and trends.
• Calculate ATM profitability and compare surcharge revenues to operating costs.
• Evaluate fleet cost-to-income and optimize cash replenishment or maintenance.
• Monitor downtime and transaction failure rates to propose upgrades.
• Coordinate deployment logistics for disaster relief efforts.

Skills

Analytical

Critical thinking

Decision making

Storytelling

Presentation

Education

Bachelor's Degree

Associate's Degree

Tools

JMP

SPSS

SQL

SAS

Power BI

Excel

Microsoft Office

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! SECU is seeking a Business Intelligence Specialist to support the ATM Strategy team as we define and implement enhanced member experiences and backend processes to the SECU ATM fleet. As a Business Intelligence Specialist, you will provide analytics and insights to the ATM Strategy team to identify trends and assist in data-driven strategic decisions. You will need to blend your critical thinking, creativity, and storytelling to develop data visualization and actionable insights.

Essential Responsibilities

• Drive the strategic direction of the ATM network by translating member-driven data into actionable business plans.
• Present high-level operational visibility to stakeholders and leadership using the "ATM at a Glance" performance framework.
• Work with the Data Analytics teams to build and evolve transactional dashboards to monitor member-driven data and analyze overall network volume trends.
• Develop diverse customer-view profiles to analyze how different demographics interact with the ATM network.
• Track key performance indicators (KPIs) and Failed Client Interactions (FCI) to help identify and target operational gaps.
• Analyze geographic and demographic data to recommend new ATM placements, relocations, or asset consolidations.
• Assess "on-us" versus "off-us" transaction ratios to determine the strategic value of specific machines.
• Perform benchmarking analysis across deposit per transaction (DPT), fleet sizes, market landscape, cash usage, and transactional trends.
• Calculate ATM profitability by measuring surcharge and interchange revenues against total operating costs.
• Evaluate fleet "cost-to-income" ratios to identify operational inefficiencies and optimize cash replenishment or maintenance schedules.
• Monitor service downtime and transaction failure rates to recommend impactful hardware or software upgrades.
• Track mobile ATM vehicle activities and take lead in coordinating critical deployment logistics for disaster relief efforts.

Required Education & Experience (Knowledge, Skills, & Abilities)

• Bachelor’s Degree with 3 years’ minimum experience working in analytics, preferably in the financial services industry.
• OR
• Associate’s degree with 5 years minimum experience working in analytics, preferably in the financial services industry.
• Strong analytical, critical thinking, financial, and decision-making skills. Ability to take complex data sets and deliver concise recommendations.
• Technical knowledge and understanding of ATM, ITM and TCR landscapes preferred.
• Advanced proficiency in technology applications such as Microsoft Office software products.
• Experience in the application of statistical methods, mathematical techniques, forecasting, and cost benefit analysis along with related analytical tools (JMP, SPSS, SQL, SAS, Power BI).
• Experience managing multiple priorities independently and/or in a team environment to achieve goals.
• Strong and effective communication skills, both written and verbal. Skilled at presenting findings and conclusions clearly and concisely.

Job Environment & Physical Requirements

• Hybrid work environment, in-office requirement two days a week.
• Must be able to comprehend and carry out verbal and written instructions.
• Job requires a substantial amount of sitting.
• Must use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
• Must use hands and fingers to press telephone keypad and lift telephone receiver.
• Must be able to comprehend phone calls.
• Must be able to lift 5 pounds.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.