ATM Strategy - ATM Analytics Business Intelligence Specialist

State Employees' Credit Union; Northern (KY); Hybrid; USD 80,000 - 120,000; Full time

Job summary

State Employees' Credit Union is seeking a Business Intelligence Specialist to support the ATM Strategy team. You will analyze data, build dashboards, and generate insights to improve member experiences and backend ATM operations.

The role requires strong analytical skills, experience with BI tools, and the ability to present findings clearly to stakeholders. Hybrid work environment with in-office two days per week.

Qualifications

• Bachelor’s or Associate degree with analytics experience in financial services preferred.
• 3+ years analytics experience for Bachelor’s path or 5+ years for Associate’s path.
• Strong analytical, financial, and decision-making skills.
• Ability to translate data into actionable insights and present clearly.

Responsibilities

• Translate member-driven data into actionable business plans for ATM network.
• Develop dashboards and reports to monitor KPI and performance trends.
• Analyze geographic and demographic data to inform ATM placements and strategies.
• Collaborate with Data Analytics teams to improve transactional dashboards.
• Benchmark costs, volumes, and profitability of ATM fleet and service levels.
• Coordinate deployment logistics and support for disaster relief scenarios.

Skills

Analytical thinking

Critical thinking

Financial analysis

Decision making

Communication skills

SQL

Power BI

Forecasting

Cost-benefit analysis

Data storytelling

Education

Bachelor's degree

Associate’s degree

Tools

SQL

SAS

SPSS

JMP

Power BI

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! SECU is seeking a Business Intelligence Specialist to support the ATM Strategy team as we define and implement enhanced member experiences and backend processes to the SECU ATM fleet. As a Business Intelligence Specialist, you will provide analytics and insights to the ATM Strategy team to identify trends and assist in data-driven strategic decisions. You will need to blend your critical thinking, creativity, and storytelling to develop data visualization and actionable insights.

Essential Responsibilities

• Drive the strategic direction of the ATM network by translating member-driven data into actionable business plans.
• Present high-level operational visibility to stakeholders and leadership using the "ATM at a Glance" performance framework.
• Work with the Data Analytics teams to build and evolve transactional dashboards to monitor member-driven data and analyze overall network volume trends.
• Develop diverse customer-view profiles to analyze how different demographics interact with the ATM network.
• Track key performance indicators (KPIs) and Failed Client Interactions (FCI) to help identify and target operational gaps.
• Analyze geographic and demographic data to recommend new ATM placements, relocations, or asset consolidations.
• Assess "on-us" versus "off-us" transaction ratios to determine the strategic value of specific machines.
• Perform benchmarking analysis across deposit per transaction (DPT), fleet sizes, market landscape, cash usage, and transactional trends.
• Calculate ATM profitability by measuring surcharge and interchange revenues against total operating costs.
• Evaluate fleet "cost-to-income" ratios to identify operational inefficiencies and optimize cash replenishment or maintenance schedules.
• Monitor service downtime and transaction failure rates to recommend impactful hardware or software upgrades.
• Track mobile ATM vehicle activities and take lead in coordinating critical deployment logistics for disaster relief efforts.

Required Education & Experience (Knowledge, Skills, & Abilities)

• Bachelor’s Degree with 3 years’ minimum experience working in analytics, preferably in the financial services industry.
• OR Associate’s degree with 5 years minimum experience working in analytics, preferably in the financial services industry.
• Strong analytical, critical thinking, financial, and decision-making skills.
• Ability to take complex data sets and deliver concise recommendations.
• Technical knowledge and understanding of ATM, ITM and TCR landscapes preferred.
• Advanced proficiency in technology applications such as Microsoft Office software products.
• Experience in the application of statistical methods, mathematical techniques, forecasting, and cost benefit analysis along with related analytical tools (JMP, SPSS, SQL, SAS, Power BI).
• Experience managing multiple priorities independently and/or in a team environment to achieve goals.
• Strong and effective communication skills, both written and verbal.
• Skilled at presenting findings and conclusions clearly and concisely.

Job Environment & Physical Requirements

Hybrid work environment, in-office requirement two days a week. Must be able to comprehend and carry out verbal and written instructions. Job requires a substantial amount of sitting. Must use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Must use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 5 pounds.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a "Do the Right Thing" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.