ATM Operations Dispatcher – Security & Growth

Brink’s Inc; New York (NY); On-site; USD 42,705 - 50,971; Full time

Benefits offered by this job

Profit sharing

401(k)

Medical insurance

Dental insurance

Vision insurance

Job summary

Brink's Inc in New York is seeking a dispatcher to support branch operations. You will promptly respond to inquiries by phone, fax, and email, and assist with cash handling, locks, balancing, and on-site issues.

Responsibilities include maintaining the ATM database, providing monthly reports, investigating reconciliation issues, and ensuring asset protection. Brink's offers comprehensive benefits including medical, dental, vision, life insurance, profit sharing, and a 401(k) program.

Qualifications

• Minimum 6 months of dispatcher experience.
• A valid driver’s license.
• Satisfy all applicable Department of Transportation requirements.
• A valid firearms permit or ability to pass applicable firearms licensing requirements.
• A valid guard card or ability to obtain a guard card or any other required licenses.
• Be at least 21 years of age.
• Preferred: 2 years of dispatcher experience.
• Preferred: Light mechanical aptitude.

Responsibilities

• Promptly respond to customer, manufacturer, and branch inquiries by phone, fax, and e-mail; communicate issues and provide field support toward resolution on all aspects including cash, Mas-Hamilton locks, balancing/settlement and problems encountered on site
• Maintain the branch’s ATM database and ensure that the branch has provisions to access emergency cash after regular business hours
• Provide monthly account update reports to include current number of ATM's and servicing branches, changes in account contacts, and any current issues or projects, and branch schedule performance
• Investigate daily issues from reconciliation by calling branch to investigate missed/unscheduled replenishment's, amount loaded versus amount requested, overages/shortages and claims investigation; provide resolution code to reconciliation
• Maintain and distribute procedures to field personnel, educate field personnel on customer requirements and processes, coordinate and communicate with field personnel to ensure all operational changes are known
• Cross train and perform other duties as assigned
• Guard liability and assets

Skills

Dispatcher experience

Valid driver's license

DOT requirements

Firearms license

Guard card

Age 21+

Job description

Brink's Inc in New York is seeking a dispatcher to support branch operations. You will promptly respond to inquiries by phone, fax, and email, and assist with cash handling, locks, balancing, and on-site issues.

Responsibilities include maintaining the ATM database, providing monthly reports, investigating reconciliation issues, and ensuring asset protection. Brink's offers comprehensive benefits including medical, dental, vision, life insurance, profit sharing, and a 401(k) program.