ATM Operations & Dispatch Coordinator

Brink’s Inc; Lewiston (ME); On-site; USD 31,684 - 38,572; Full time

Benefits offered by this job

Health insurance

Profit sharing

401(k) program

Job summary

Brink's Company is seeking a dispatcher in Lewiston, ME to promptly respond to inquiries by phone, fax, and e-mail, and to support field operations with cash handling, locks, and balancing. You will maintain ATM databases and produce monthly reports for branch performance.

The role requires 6 months of dispatcher experience, a valid CDL/driver’s license, and DOT compliance. Eligible candidates may also hold a firearms permit and a guard card or be able to obtain them.

Qualifications

• Minimum 6 months of experience as a dispatcher.
• A valid driver’s license.
• Satisfy all applicable Department of Transportation requirements.
• A valid firearms permit or ability to pass applicable firearms licensing requirements.
• A valid guard card or ability to obtain a guard card or any other required licenses.
• Be at least 21 years of age.

Responsibilities

• Promptly respond to customer, manufacturer, and branch inquiries by phone, fax, and e-mail; communicate issues and provide field support toward resolution on all aspects including cash, Mas-Hamilton locks, balancing/settlement and problems encountered on site
• Maintain the branch’s ATM database and ensure that the branch has provisions to access emergency cash after regular business hours
• Provide monthly account update reports to include current number of ATM's and servicing branches, changes in account contacts, and any current issues or projects, and branch schedule performance
• Investigate daily issues from reconciliation by calling branch to investigate missed/unscheduled replenishment's, amount loaded versus amount requested, overages/shortages and claims investigation; provide resolution code to reconciliation
• Maintain and distribute procedures to field personnel, educate field personnel on customer requirements and processes, coordinate and communicate with field personnel to ensure all operational changes are known
• Cross train and perform other duties as assigned
• Guard liability and assets

Skills

Dispatcher experience

Excellent communication

Customer service

Job description

Brink's Company is seeking a dispatcher in Lewiston, ME to promptly respond to inquiries by phone, fax, and e-mail, and to support field operations with cash handling, locks, and balancing. You will maintain ATM databases and produce monthly reports for branch performance.

The role requires 6 months of dispatcher experience, a valid CDL/driver’s license, and DOT compliance. Eligible candidates may also hold a firearms permit and a guard card or be able to obtain them.