ATM Operations Dispatcher - Field Support & Asset Protection

Brink's; Lewiston (ME); On-site; USD 38,000 - 50,000; Full time

Job summary

Brink's U.S. in Lewiston, ME is seeking a dispatcher to respond to inquiries, coordinate field support, and ensure timely resolution of issues related to cash handling, locks, and on-site balancing.

The role involves maintaining branch operations, monitoring ATM services, and communicating with branch personnel to implement procedural changes, while complying with DOT, firearms licensing, and safety requirements.

Qualifications

• Minimum 6 months of experience as a dispatcher
• A valid driver's license
• Satisfy all applicable Department of Transportation requirements
• A valid firearms permit or ability to pass applicable firearms licensing requirements
• A valid guard card or ability to obtain a guard card or any other required licenses
• Be at least 21 years of age

Responsibilities

• Promptly respond to customer, manufacturer, and branch inquiries by phone, fax, and e‑mail; communicate issues and provide field support toward resolution on all aspects including cash, Mas‑Hamilton locks, balancing/settlement and problems encountered on site
• Maintain the branch's ATM database and ensure that the branch has provisions to access emergency cash after regular business hours
• Provide monthly account update reports to include current number of ATMs and servicing branches, changes in account contacts, and any current issues or projects, and branch schedule performance
• Investigate daily issues from reconciliation by calling branch to investigate missed/unscheduled replenishment’s, amount loaded versus amount requested, overages/shortages and claims investigation; provide resolution code to reconciliation
• Maintain and distribute procedures to field personnel, educate field personnel on customer requirements and processes, coordinate and communicate with field personnel to ensure all operational changes are known
• Cross train and perform other duties as assigned
• Guard liability and assets

Skills

Dispatcher experience

Driver's license

DOT requirements

Firearms licensing

Guard card

Age 21

Job description

Brink's U.S. in Lewiston, ME is seeking a dispatcher to respond to inquiries, coordinate field support, and ensure timely resolution of issues related to cash handling, locks, and on-site balancing.

The role involves maintaining branch operations, monitoring ATM services, and communicating with branch personnel to implement procedural changes, while complying with DOT, firearms licensing, and safety requirements.