ATM Deployment & Uptime Specialist

JPMorgan Chase & Co.; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Shift differential 10%

Schedule: Monday–Friday 12pm–9pm

Job summary

JPMorgan Chase & Co. is seeking a Transaction Analyst within the ATM Monitoring Group to drive field deployments and restore service rapidly, ensuring uptime for 15k+ ATMs/TCRs.

You will coordinate across Technology, Real Estate, vendors, and field technicians to move installations, replacements, and relocations, while documenting progress and accelerating issue resolution in a fast-paced environment.

Qualifications

• Experience supporting deployment and configuration of technology devices in a large, enterprise environment.
• Knowledge of ATM/TCR installation workflows and the roles required to complete installs (technicians, cash/security vendors, and other trades).
• Ability to support installation activities remotely, including guiding field technicians through steps and software load/configuration processes.
• Strong troubleshooting skills combining procedures with analytical problem-solving to resolve issues quickly.
• Proven ability to multi-task in a fast-paced environment while managing multiple concurrent issues.
• Strong verbal and written communication skills with the ability to tailor messages to different audiences.
• Comfort handling inbound/outbound phone calls while executing operational processes.
• Strong attention to detail for updating project details, documenting actions taken, and tracking outcomes.
• Ability to collaborate effectively across multiple teams and external partners to drive resolution.

Responsibilities

• Manage ATM project execution for new installations, replacements, and temporary moves, ensuring milestones and readiness steps are met
• Support active technician dispatches and device health monitoring to maximize ATM/TCR uptime
• Coordinate with Technology, Real Estate, third-party suppliers, and vendor partners to align on schedules, dependencies, and site readiness
• Act as a primary liaison between support groups to create clear pathways to issue resolution and escalation
• Guide and support field technicians through installation steps and remote software load/configuration activities
• Apply documented procedures and resolution playbooks while adapting to unique, real-time site conditions
• Troubleshoot deployment and configuration issues using analytical problem-solving and structured triage
• Manage concurrent issues in a fast-paced environment, including inbound/outbound calls and real-time status updates
• Maintain accurate project and case documentation, including updates to project details and outcomes
• Communicate clearly with both technology and non-technology stakeholders, setting expectations and next steps

Skills

ATM deployment

Coordination

Problem solving

Technical troubleshooting

Communication

Vendor management

Remote guidance

Job description

JPMorgan Chase & Co. is seeking a Transaction Analyst within the ATM Monitoring Group to drive field deployments and restore service rapidly, ensuring uptime for 15k+ ATMs/TCRs.

You will coordinate across Technology, Real Estate, vendors, and field technicians to move installations, replacements, and relocations, while documenting progress and accelerating issue resolution in a fast-paced environment.