Junior Transactions Specialist: Automation & Service

JPMorgan Chase & Co.; City of Binghamton (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

JPMorgan Chase & Co. in the United States seeks a detail-oriented Transactions Associate to process and clear financial activities, respond to inquiries, and support customer servicing with accuracy and efficiency.

You will leverage automation and data analytics to improve processing, collaborate with cross-functional teams, and ensure compliance with procedures and security requirements.

Qualifications

• Baseline knowledge of transaction management and processing.
• Use of guidelines with minimal variance.
• Foundational understanding of automation for optimization.
• Understanding of the customer journey and experience.

Responsibilities

• Process and clear transactions in line with procedures, ensuring accuracy and efficiency.
• Respond to customer inquiries and requests (balance inquiries, account maintenance) for a positive experience.
• Utilize automation technologies to optimize transaction processing and account servicing.
• Refer non-standard problems to supervisor or senior role per protocol.
• Maintain knowledge of product definitions and operating procedures, including process flows.

Skills

Transaction processing

Customer inquiries handling

Automation awareness

Customer experience understanding

Data analytics basics

Attention to procedures

High school diploma or GED

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in the United States seeks a detail-oriented Transactions Associate to process and clear financial activities, respond to inquiries, and support customer servicing with accuracy and efficiency.

You will leverage automation and data analytics to improve processing, collaborate with cross-functional teams, and ensure compliance with procedures and security requirements.