ATM Deployment and Installation Team (DIT) - Transactions Analyst / 2nd shift

Next Frontier Capital; Kentucky; On-site; USD 70,000 - 95,000; Full time

Job summary

Chase is seeking a Transaction Analyst in the ATM Monitoring Group to drive field deployments and keep our ATM fleet healthy across 15k+ devices.

You will coordinate with Technology, Real Estate, vendors, and field technicians to install, replace, or move ATMs/TCRs, troubleshoot issues, and ensure uptime.

The role emphasizes clear communication, problem solving, and documenting actions and outcomes to support rapid resolutions.

Qualifications

• Experience supporting deployment and configuration of technology devices in a large, enterprise environment.
• Knowledge of ATM/TCR installation workflows and the roles required to complete installs (technicians, cash/security vendors, and other trades).
• Ability to support installation activities remotely, including guiding field technicians through steps and software load/configuration processes.
• Strong troubleshooting skills combining procedures with analytical problem-solving to resolve issues quickly.
• Proven ability to multi-task in a fast-paced environment while managing multiple concurrent issues.
• Strong verbal and written communication skills with the ability to tailor messages to different audiences.
• Comfort handling inbound/outbound phone calls while executing operational processes.
• Strong attention to detail for updating project details, documenting actions taken, and tracking outcomes.
• Ability to collaborate effectively across multiple teams and external partners to drive resolution.

Responsibilities

• Manage ATM project execution for new installations, replacements, and temporary moves, ensuring milestones and readiness steps are met
• Support active technician dispatches and device health monitoring to maximize ATM/TCR uptime
• Coordinate with Technology, Real Estate, third-party suppliers, and vendor partners to align on schedules, dependencies, and site readiness
• Act as a primary liaison between support groups to create clear pathways to issue resolution and escalation
• Guide and support field technicians through installation steps and remote software load/configuration activities
• Apply documented procedures and resolution playbooks while adapting to unique, real-time site conditions
• Troubleshoot deployment and configuration issues using analytical problem-solving and structured triage
• Manage concurrent issues in a fast-paced environment, including inbound/outbound calls and real-time status updates
• Maintain accurate project and case documentation, including updates to project details and outcomes
• Communicate clearly with both technology and non-technology stakeholders, setting expectations and next steps

Skills

Deployment experience

ATM/TCR workflows

Remote installation support

Troubleshooting

Multi-tasking

Communication skills

Phone etiquette

Attention to detail

Cross-team collaboration

Job description

Help keep customers moving by ensuring our ATMs and Teller Cash Recyclers are available when and where they’re needed. In this role, you’ll drive critical field deployments and restore service fast through strong coordination and problem-solving.

As a Transaction Analyst in the ATM Monitoring Group (AMG), you will support ATM projects including new installations, replacements, and temporary moves tied to real estate initiatives. You’ll serve as a liaison across Technology, Real Estate, third‑party suppliers, cash and security vendors, and field technicians to help remove blockers and accelerate resolution. Your work directly impacts customer transaction uptime and the health of a fleet of 15k+ ATMs/TCRs.

Job responsibilities

• Manage ATM project execution for new installations, replacements, and temporary moves, ensuring milestones and readiness steps are met
• Support active technician dispatches and device health monitoring to maximize ATM/TCR uptime
• Coordinate with Technology, Real Estate, third‑party suppliers, and vendor partners to align on schedules, dependencies, and site readiness
• Act as a primary liaison between support groups to create clear pathways to issue resolution and escalation
• Guide and support field technicians through installation steps and remote software load/configuration activities
• Apply documented procedures and resolution playbooks while adapting to unique, real‑time site conditions
• Troubleshoot deployment and configuration issues using analytical problem‑solving and structured triage
• Manage concurrent issues in a fast‑paced environment, including inbound/outbound calls and real‑time status updates
• Maintain accurate project and case documentation, including updates to project details and outcomes
• Communicate clearly with both technology and non‑technology stakeholders, setting expectations and next steps

Required qualifications, capabilities, and skills

• Experience supporting deployment and configuration of technology devices in a large, enterprise environment
• Working knowledge of ATM/TCR installation workflows and the roles required to complete installs (technicians, cash/security vendors, and other trades)
• Ability to support installation activities remotely, including guiding field technicians through steps and software load/configuration processes
• Strong troubleshooting skills combining procedures with analytical problem‑solving to resolve issues quickly
• Proven ability to multi‑task in a fast‑paced environment while managing multiple concurrent issues
• Strong verbal and written communication skills with the ability to tailor messages to different audiences
• Comfort handling inbound/outbound phone calls while executing operational processes
• Strong attention to detail for updating project details, documenting actions taken, and tracking outcomes
• Ability to collaborate effectively across multiple teams and external partners to drive resolution

Preferred qualifications, capabilities, and skills

• Prior experience directly supporting ATM field technicians during installs and turn‑ups
• Familiarity with ATM monitoring/dispatch operations and device health management concepts
• Experience coordinating across Technology and Real Estate workstreams in a project‑driven environment
• Demonstrated ability to identify recurring issues and suggest process improvements to reduce future

Schedule: Monday- Friday, 12pm – 9:00 pm

Shift Differential: 10%

This position may require you to work non‑traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry‑leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology‑driven customer and client experiences that put users first, providing an unparalleled experience.

Manage ATM install/replace/move projects—support technicians to maximize uptime across 15k+ devices.