ATM Deployment & Uptime Analyst

JPMorganChase; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Health care coverage

On-site wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase seeks a Transaction Analyst in the ATM Monitoring Group to drive field deployments and keep 15k+ ATMs/TCRs operational. You will coordinate with Technology, Real Estate, vendors, and field technicians to remove blockers and accelerate resolution.

You will manage installations, monitor device health, support dispatches, and document outcomes with a focus on clear communication across stakeholders.

Qualifications

• Experience in deployment and configuration of technology devices in a large enterprise environment.
• Knowledge of ATM/TCR installation workflows and involved roles.
• Ability to guide field technicians remotely and load/configure software.
• Strong troubleshooting with structured problem-solving.
• Proven ability to manage multiple issues in a fast-paced setting.
• Excellent verbal and written communication across audiences.
• Comfort handling inbound/outbound calls and following processes.
• Attention to detail in updating project data and outcomes.
• Ability to collaborate with multiple teams and external partners.

Responsibilities

• Manage ATM project execution for new installations, replacements, and temporary moves, ensuring milestones and readiness steps are met
• Support active technician dispatches and device health monitoring to maximize ATM/TCR uptime
• Coordinate with Technology, Real Estate, third-party suppliers, and vendor partners to align on schedules and site readiness
• Act as a primary liaison between support groups to create clear pathways to issue resolution and escalation
• Guide and support field technicians through installation steps and remote software load/configuration activities
• Apply documented procedures and resolution playbooks while adapting to real-time site conditions
• Troubleshoot deployment and configuration issues using analytical problem-solving and structured triage
• Manage concurrent issues in a fast-paced environment, including calls and real-time status updates
• Maintain accurate project and case documentation, including updates to project details and outcomes
• Communicate clearly with both technology and non-technology stakeholders, setting expectations and next steps

Skills

Enterprise deployment

ATM/TCR installation

Remote installation support

Troubleshooting

Multi-tasking

Communication

Phone handling

Documentation

Cross-team collaboration

Job description

JPMorganChase seeks a Transaction Analyst in the ATM Monitoring Group to drive field deployments and keep 15k+ ATMs/TCRs operational. You will coordinate with Technology, Real Estate, vendors, and field technicians to remove blockers and accelerate resolution.

You will manage installations, monitor device health, support dispatches, and document outcomes with a focus on clear communication across stakeholders.