ATM Deployment & Uptime Coordinator

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Transaction Analyst in Columbus to uphold ATM/TCR uptime by coordinating deployments, diagnostics and field technician activity.

You’ll partner with Technology, Real Estate, and vendor teams to keep projects on track and swiftly resolve issues. The role emphasizes strong communication, troubleshooting discipline, and the ability to handle multiple concurrent deployments in a fast-paced banking environment.

Qualifications

• Experience supporting deployment and configuration of technology devices in a large, enterprise environment.
• Working knowledge of ATM/TCR installation workflows and the roles required to complete installs (technicians, cash/security vendors, and other trades).
• Ability to support installation activities remotely, including guiding field technicians through steps and software load/configuration processes.
• Strong troubleshooting skills combining procedures with analytical problem-solving to resolve issues quickly.
• Proven ability to multi-task in a fast-paced environment while managing multiple concurrent issues.
• Strong verbal and written communication skills with the ability to tailor messages to different audiences.

Responsibilities

• Manage ATM project execution for new installations, replacements, and temporary moves, ensuring milestones and readiness steps are met
• Support active technician dispatches and device health monitoring to maximize ATM/TCR uptime
• Coordinate with Technology, Real Estate, third-party suppliers, and vendor partners to align on schedules, dependencies, and site readiness
• Act as a primary liaison between support groups to create clear pathways to issue resolution and escalation
• Guide and support field technicians through installation steps and remote software load/configuration activities
• Apply documented procedures and resolution playbooks while adapting to unique, real-time site conditions
• Troubleshoot deployment and configuration issues using analytical problem-solving and structured triage
• Manage concurrent issues in a fast-paced environment, including inbound/outbound calls and real-time status updates
• Maintain accurate project and case documentation, including updates to project details and outcomes
• Communicate clearly with both technology and non-technology stakeholders, setting expectations and next steps

Skills

ATM deployment

Project coordination

Troubleshooting

Stakeholder communication

Remote software load

Job description

JPMorgan Chase & Co. is seeking a Transaction Analyst in Columbus to uphold ATM/TCR uptime by coordinating deployments, diagnostics and field technician activity.

You’ll partner with Technology, Real Estate, and vendor teams to keep projects on track and swiftly resolve issues. The role emphasizes strong communication, troubleshooting discipline, and the ability to handle multiple concurrent deployments in a fast-paced banking environment.