ATM Deployment Support Technician- Columbus, Ohio

Insight Public Sector; Columbus (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Teammate Resource Groups

Job summary

Insight Public Sector on-site at 1111 Polaris, Columbus, OH seeks an ATM Phone Support Technician to support deployments and project moves in a fast-paced environment.

You will assist ATM technicians with installations, software loads, and remote support while coordinating with vendors and stakeholders. Strong communication and multi-tasking are essential.

Qualifications

• Experience deploying and configuring technology devices in large retail environments.
• Experience supporting ATM technicians during installations and software loads.
• Understanding cash vendor and ATM technician roles.
• Ability to multitask in a fast-paced environment and manage multiple issues.
• Excellent communication with both technical and non-technical stakeholders.

Responsibilities

• Deploy and configure technology devices in a large retail financial environment.
• Assist ATM technicians with installation steps and remote software loads.
• Coordinate with cash vendors, security vendors, and other trades.
• Handle inbound/outbound calls and update project details.
• Troubleshoot issues using documented procedures and analytical skills.

Skills

ATM deployment support

Troubleshooting

Strong communication

Multi-tasking

Customer service

Job description

Requisition Number: 106742

ATM Phone Support Technician

Location: On site 1111 Polaris, Columbus, OH.

Pay: Depending on experience, the pay is up to $32.00 an hour

Schedule: Monday - Friday 1st shift; 7:30am to 3:30pm or 8:00am to 4:30pm

As a team member on the ATM Deployment and Installation Team (DIT), you will be part of a team that strives to enhance employee and vendor experience through managing ATM projects related to new installations, replacements, and temporary moves to accommodate real estate projects.

The DIT Team is a part of the ATM Monitoring Group (AMG), which supports more than 15k ATMs by monitoring active technician dispatches and the overall health of the devices across the entire fleet. You will be part of a team of analysts that executes on the ATM projects listed above, as well as a liaison between support groups that help provide a pathway to resolution assistance. AMG partners with various teams, including Technology, Real Estate, third-party suppliers, and ATM hardware and Cash Supplier Management to maintain the Chase ATM fleet.

Key Responsibilities:

• Previous background working in large environment supporting the deployment and configuration of technology devices in retail financial industry
• Ideal candidate would have specific experience supporting ATM technicians in the installation's steps in the field and software load/configuration from our remote support location
• Strong understanding of the various support roles of cash vendors, security vendors, ATM technicians, and other trades required to install an ATM.
• Must be able to work in fast paced environment with the ability to multi-task in/out bound phone calls, application of department/install process, updating project details, and manage concurrent issues
• Strong troubleshooting skills leveraging a combination of documented procedures/resolution steps and using analytical problem-solving skills to resolve issues
• Strong communication skills when interacting with technology and non-technology stakeholder

Be AmbITious:

This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What you can expect

We're legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Access to 11 thriving and diverse Teammate Resource Groups

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.