ATM Deployment & Uptime Specialist

JPMorgan Chase & Co.; Kentucky; On-site; USD 60,000 - 85,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Transaction Analyst in the ATM Monitoring Group to support installations, replacements, and moves tied to real estate initiatives. You will coordinate across Technology, Real Estate, vendors, and field technicians to keep 15k+ ATMs/TCRs operational.

You’ll troubleshoot, guide technicians through software loads, and maintain detailed documentation, ensuring timely resolutions and uptime for customers.

Qualifications

• Experience supporting deployment and configuration of technology devices in a large enterprise.
• Understanding of ATM/TCR installation workflows and roles of technicians, vendors, and other trades.
• Ability to guide field technicians remotely and perform software load/configuration.
• Strong troubleshooting that combines procedures with analytical problem-solving.
• Proven ability to multi-task and manage multiple concurrent issues in a fast-paced environment.
• Excellent verbal and written communication tailored to different audiences.

Responsibilities

• Manage ATM project execution for new installations, replacements, and temporary moves with milestones and readiness steps.
• Support active technician dispatches and device health monitoring to maximize ATM/TCR uptime.
• Coordinate with Technology, Real Estate, third-party suppliers, and vendors on schedules and site readiness.
• Act as a primary liaison to create clear pathways to resolution and escalation.
• Guide field technicians through installation steps and remote software load/configuration.
• Apply documented procedures and playbooks while adapting to real-time site conditions.
• Troubleshoot deployment and configuration issues using analytical problem-solving and triage.
• Handle multiple concurrent issues with real-time status updates and communications.
• Maintain accurate project and case documentation and track outcomes.
• Communicate clearly with technology and non-technology stakeholders about next steps.

Skills

Deployment coordination

Technical troubleshooting

Field technician guidance

Stakeholder communication

Problem solving

Project coordination

Job description

JPMorgan Chase & Co. is seeking a Transaction Analyst in the ATM Monitoring Group to support installations, replacements, and moves tied to real estate initiatives. You will coordinate across Technology, Real Estate, vendors, and field technicians to keep 15k+ ATMs/TCRs operational.

You’ll troubleshoot, guide technicians through software loads, and maintain detailed documentation, ensuring timely resolutions and uptime for customers.