ATM Deployment and Installation Team (DIT) - Transactions Analyst / 2nd shift

JPMorgan Chase & Co.; Kentucky; On-site; USD 60,000 - 85,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Transaction Analyst in the ATM Monitoring Group to support installations, replacements, and moves tied to real estate initiatives. You will coordinate across Technology, Real Estate, vendors, and field technicians to keep 15k+ ATMs/TCRs operational.

You’ll troubleshoot, guide technicians through software loads, and maintain detailed documentation, ensuring timely resolutions and uptime for customers.

Qualifications

• Experience supporting deployment and configuration of technology devices in a large enterprise.
• Understanding of ATM/TCR installation workflows and roles of technicians, vendors, and other trades.
• Ability to guide field technicians remotely and perform software load/configuration.
• Strong troubleshooting that combines procedures with analytical problem-solving.
• Proven ability to multi-task and manage multiple concurrent issues in a fast-paced environment.
• Excellent verbal and written communication tailored to different audiences.

Responsibilities

• Manage ATM project execution for new installations, replacements, and temporary moves with milestones and readiness steps.
• Support active technician dispatches and device health monitoring to maximize ATM/TCR uptime.
• Coordinate with Technology, Real Estate, third-party suppliers, and vendors on schedules and site readiness.
• Act as a primary liaison to create clear pathways to resolution and escalation.
• Guide field technicians through installation steps and remote software load/configuration.
• Apply documented procedures and playbooks while adapting to real-time site conditions.
• Troubleshoot deployment and configuration issues using analytical problem-solving and triage.
• Handle multiple concurrent issues with real-time status updates and communications.
• Maintain accurate project and case documentation and track outcomes.
• Communicate clearly with technology and non-technology stakeholders about next steps.

Skills

Deployment coordination

Technical troubleshooting

Field technician guidance

Stakeholder communication

Problem solving

Project coordination

Job description

Help keep customers moving by ensuring our ATMs and Teller Cash Recyclers are available when and where they're needed. In this role, you'll drive critical field deployments and restore service fast through strong coordination and problem-solving.

As a Transaction Analyst in the ATM Monitoring Group (AMG), you will support ATM projects including new installations, replacements, and temporary moves tied to real estate initiatives. You'll serve as a liaison across Technology, Real Estate, third-party suppliers, cash and security vendors, and field technicians to help remove blockers and accelerate resolution. Your work directly impacts customer transaction uptime and the health of a fleet of 15k+ ATMs/TCRs.

Job responsibilities

• Manage ATM project execution for new installations, replacements, and temporary moves, ensuring milestones and readiness steps are met
• Support active technician dispatches and device health monitoring to maximize ATM/TCR uptime
• Coordinate with Technology, Real Estate, third-party suppliers, and vendor partners to align on schedules, dependencies, and site readiness
• Act as a primary liaison between support groups to create clear pathways to issue resolution and escalation
• Guide and support field technicians through installation steps and remote software load/configuration activities
• Apply documented procedures and resolution playbooks while adapting to unique, real-time site conditions
• Troubleshoot deployment and configuration issues using analytical problem-solving and structured triage
• Manage concurrent issues in a fast-paced environment, including inbound/outbound calls and real-time status updates
• Maintain accurate project and case documentation, including updates to project details and outcomes
• Communicate clearly with both technology and non-technology stakeholders, setting expectations and next steps

Required qualifications, capabilities, and skills

• Experience supporting deployment and configuration of technology devices in a large, enterprise environment
• Working knowledge of ATM/TCR installation workflows and the roles required to complete installs (technicians, cash/security vendors, and other trades)
• Ability to support installation activities remotely, including guiding field technicians through steps and software load/configuration processes
• Strong troubleshooting skills combining procedures with analytical problem-solving to resolve issues quickly
• Proven ability to multi-task in a fast-paced environment while managing multiple concurrent issues
• Strong verbal and written communication skills with the ability to tailor messages to different audiences
• Comfort handling inbound/outbound phone calls while executing operational processes
• Strong attention to detail for updating project details, documenting actions taken, and tracking outcomes
• Ability to collaborate effectively across multiple teams and external partners to drive resolution

Preferred qualifications, capabilities, and skills

• Prior experience directly supporting ATM field technicians during installs and turn-ups
• Familiarity with ATM monitoring/dispatch operations and device health management concepts
• Experience coordinating across Technology and Real Estate workstreams in a project-driven environment
• Demonstrated ability to identify recurring issues and suggest process improvements to reduce future

Schedule: Monday- Friday, 12pm - 9:00 pm

Shift Differential: 10%

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.