Atlassian Solutions Consultant & Jira Admin (Remote)

Isos Technology; Oregon; Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Employee benefits

Paid time off

401(k) plan

Job summary

Isos Technology is looking for an energetic and personable professional to join our team. The right candidate will be a team player who builds relationships inside and outside the organization, dedicated to meeting client expectations, and a self-starter who values input for team betterment.

This role provides hands-on support to multiple clients on their use of Atlassian tools so they can be more productive and successful.

Qualifications

• 1+ years experience in a client service or help desk role.
• Experience as a Jira administrator preferred.
• Familiarity with Atlassian certification pathway and best practices.

Responsibilities

• Administer the Atlassian products and assist clients with implementation to support their business processes.
• Provide scheduled on-call support during off hours and respond to service outage incidents to meet contracted SLAs.
• Participate in process improvement efforts across the team and organization to identify, develop, and deliver services and solutions leading to improved client satisfaction.
• Acquire Atlassian certification by passing two Atlassian Certified Professional exams and maintain them by achieving additional Atlassian Pro Skills badges.
• Provide support to the Sales team for proposals, renewals, and quarterly client business reviews with clients.
• Contribute informative and engaging original marketing content related to the Atlassian ecosystem in the form of quarterly blog posts, white papers, and other materials as requested

Skills

Jira administration

Client service

Communication skills

Time management

Marketing content writing

Atlassian guidance

Tools

Atlassian suite

Job description

Isos Technology is looking for an energetic and personable professional to join our team. The right candidate will be a team player who builds relationships inside and outside the organization, dedicated to meeting client expectations, and a self-starter who values input for team betterment.

This role provides hands-on support to multiple clients on their use of Atlassian tools so they can be more productive and successful.