Atlanta HVAC Service Leader - Drive Team & Service Excellence

NOUVEAU MECHANICAL SERVICES INC; Atlanta (GA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

401(k) matching

Bonus based on performance

Profit sharing

Training & development

Dental insurance

Vision insurance

Employee discounts

Job summary

Nouveau Mechanical Services Inc is seeking an experienced HVAC Service Manager to lead our Atlanta service team. This hands-on leadership role focuses on delivering top-tier service, mentoring technicians, and maintaining exceptional customer satisfaction in a fast-paced environment.

Qualified candidates have 5+ years in HVAC, 2+ years in supervision, EPA 608 certification, and a valid Georgia Class II contractor license.

Qualifications

• 5+ years HVAC industry experience with at least 2 years in a supervisory or management role
• EPA 608 Certification required; additional NATE certification preferred
• Georgia Unrestricted Class II Contractor license (must possess)
• Strong leadership and communication skills must be demonstrated throughout
• Proven ability to lead, motivate, and develop field technicians

Responsibilities

• Oversee daily HVAC service operations, dispatching, and scheduling of field technicians
• Mentor and manage a team of HVAC service technicians to ensure quality workmanship
• Monitor service calls, job progress, and completion to ensure timely service delivery
• Maintain strong customer relationships by resolving escalated service issues and ensuring client satisfaction
• Coordinate with procurement and inventory teams to manage parts and materials
• Ensure compliance with safety regulations, OSHA standards, and company policies
• Review service reports and KPIs, and report on department performance metrics

Skills

Team leadership

Customer service

Communication

Problem solving

Education

EPA 608 Certification

NATE Certification

Tools

Service management software

Scheduling tools

Job description

Nouveau Mechanical Services Inc is seeking an experienced HVAC Service Manager to lead our Atlanta service team. This hands-on leadership role focuses on delivering top-tier service, mentoring technicians, and maintaining exceptional customer satisfaction in a fast-paced environment.

Qualified candidates have 5+ years in HVAC, 2+ years in supervision, EPA 608 certification, and a valid Georgia Class II contractor license.