HVAC Service & Installation Leader: Drive Growth

Toptechmech; Kennesaw (GA); On-site; USD 80,000 - 150,000; Full time

Benefits offered by this job

Paid Vacation

Paid Holidays

Company Phone

Leadership development and advancement

Job summary

Top Tech Mechanical Services, Inc. in Kennesaw, GA is seeking an experienced HVAC Service Manager to lead our Service and Installation Departments. You will own field operations, coach teams, and drive profitability and accountability across the organization.

The role demands hands-on leadership with a focus on problem solving and operational excellence, partnering with ownership to scale growth and service quality. A strong background in residential HVAC and team development is essential.

Qualifications

• Minimum 10 years of residential HVAC experience.
• HVAC Service Management or Operations leadership experience.
• Strong knowledge of residential HVAC diagnostics, airflow, refrigeration, electrical, combustion, controls, and IAQ.
• Experience managing service technicians and installation teams.
• Strong leadership, coaching, and communication skills.
• Experience reviewing KPIs, job costing, profitability, and operational performance.
• Comfortable holding people accountable while building a positive culture.
• Experience with Housecall Pro, ServiceTitan, or similar service management software is preferred.
• Valid driver’s license with a clean driving record.

Responsibilities

• Lead and develop our residential and light commercial Service Department.
• Oversee our Installation Department and support installation leadership to ensure projects are completed safely, efficiently, profitably, and at the highest quality standards.
• Manage daily field operations for service technicians and installers.
• Work closely with dispatch and office staff to maximize scheduling efficiency and customer satisfaction.
• Conduct technician and installer ride-alongs, coaching sessions, and performance reviews.
• Review job costing, department profitability, callbacks, warranty expenses, and labor efficiency.
• Ensure technicians and installers follow company processes, pricing, and quality standards.
• Resolve customer escalations professionally and efficiently.
• Recruit, interview, train, mentor, and develop future leaders.
• Continuously improve operational systems, workflows, and overall company performance.
• Work directly with ownership to help drive growth, profitability, and operational excellence.

Skills

Leadership

Coaching

Communication

Customer service

Problem solving

Accountability

Team development

Tools

Housecall Pro

ServiceTitan

Job description

Top Tech Mechanical Services, Inc. in Kennesaw, GA is seeking an experienced HVAC Service Manager to lead our Service and Installation Departments. You will own field operations, coach teams, and drive profitability and accountability across the organization.

The role demands hands-on leadership with a focus on problem solving and operational excellence, partnering with ownership to scale growth and service quality. A strong background in residential HVAC and team development is essential.