ATL311 Support Services Coordinator

City of Atlanta, GA; Atlanta (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

City of Atlanta, GA is seeking a Support Services Coordinator to assist the ATL311 team with a broad range of customer service duties under supervision.

You will support the Community Referrals program, directing non-emergency reports about substance abuse, mental health, and poverty to the appropriate resources, serving as a frontline contact for these calls.

This on-site role offers an opportunity to make a tangible impact in Atlanta’s public safety and social services work.

Responsibilities

• The Supportive Services team partnered with Policing Alternatives and Diversion Initiative (PAD) for a Community Referrals program.
• The Community Referrals program provides residents the option of reporting non-emergency areas of concern related to substance abuse, mental health, and/or poverty with the Supportive Services team serving as the non-emergency point of contact for these calls.

Job description

Position open until filled

Salary: $23 per hour

General Description and Classification Standards

Under general supervision of the ATL311 Supportive Services Portfolio Manager, a Support Services Coordinator provides a broad range of customer service support under the Supportive Services Team. The Supportive Services team partnered with Policing Alternatives and Diversion Initiative (PAD) for a Community Referrals program.

The purpose of the Community Referrals program is to provide residents the option of reporting non-emergency areas of concern related to substance abuse, mental health, and/or poverty with the Supportive Services team serving as the non-emergency point of contact for these calls.

Supervision Received

This position reports to the ATL311 Supportive Services Portfolio Manager, and receives guidance regarding overall mission, short and long-term objectives, scheduling, unusual priorities, and is expected to structure their workday to accomplish established goals and objectives by direction from the management team. This position is not considered a management level position.