ATL311 Manager of Programs & Performance

City of Atlanta, GA; Atlanta (GA); On-site; USD 82,000 - 95,000; Full time

Job summary

City of Atlanta is seeking a Manager of Programs & Performance to lead Technology and Project Delivery within the IPA division, driving technology initiatives and service improvements for customer service delivery.

The role reports to the DCS Director of Innovation, Performance, & Accountability and acts as a liaison between business stakeholders, vendors and internal technical teams to ensure successful delivery of technology solutions.

Responsibilities

• Oversee Technology and Project Delivery within the IPA division.
• Lead the execution of technology initiatives and business systems enhancements.
• Manage service-improvement projects and IT support operations.
• Coordinate with stakeholders, vendors, and internal teams to ensure successful delivery.

Job description

Position open until 10/9/2026

Salary Range $82,000 - $95,000 annually

General Description and Classification Standards

The Manager of Programs & Performance serves as the operational and technology-focused leader within the Department of Customer Service (DCS)/ATL311, overseeing the Technology and Project Delivery functions within the Innovation, Performance, & Accountability (IPA) division. This role is responsible for leading the execution of technology initiatives, business systems enhancements, service improvement projects, and IT support operations that advance customer service delivery.

This position reports to the DCS Director of Innovation, Performance, & Accountability and acts as a key liaison between business stakeholders, vendors, and internal technical teams to ensure successful delivery of technology solutions and operational improvements.

Supervision Received

Receives general direction regarding strategic objectives, departmental priorities, and performance expectations. Works independently in planning and executing initiatives while collaborating with leadership on budget, policy, and operational alignment.