ATL311 Business Systems Analyst I

City of Atlanta, GA; Atlanta (GA); On-site; USD 68,000 - 78,000; Full time

Job summary

City of Atlanta, GA is seeking a Business System Analyst I to analyze, document, and improve business processes across the Department of Customer Service (DCS)/ATL311.

The role partners with leadership and business units to understand operational workflows, document current and future state processes, and recommend solutions that enhance efficiency, service delivery, and the customer experience.

Works under general supervision and may work independently on assigned tasks.

Qualifications

• Supervision received: Works under general supervision and may work independently.

Responsibilities

• Analyze, document, and improve business processes across the Department of Customer Service (DCS)/ATL311.
• Partner with leadership and business units to understand operational workflows.
• Document current and future state processes and recommend solutions that improve efficiency, service delivery, and customer experience.

Job description

Position open until 10/23/2026

Salary Range $68,000 – $78,000 annually

General Description and Classification Standards

The Business System Analyst I is responsible for analyzing, documenting, and improving business processes across Department of Customer Service (DCS)/ATL311. This position partners with leadership and business units to understand operational workflows, identify opportunities for improvement, document current and future state processes, and recommend solutions that improve efficiency, service delivery, and the customer experience. The Business System Analyst I serves as the bridge between business operations and technology by ensuring business requirements are clearly documented and aligned with organizational goals.

Supervision Received

Works under general supervision. May work independently with responsibility for completion of assigned tasks.