ATL311 Support Services Coordinator

City Of Atlanta Careers; Atlanta (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

City of Atlanta Careers seeks a Support Services Coordinator to deliver broad customer service support for the Supportive Services Team and to advance the Community Referrals program for non-emergency concerns.

The role reports to the ATL311 Supportive Services Portfolio Manager and is not a management-level position. Salary is paid hourly, with duties centered on assisting residents with referrals and service linkages.

Qualifications

• Under supervision, coordinates customer service for the Supportive Services Team.
• Supports the Community Referrals program for non-emergency calls about substance abuse, mental health, and poverty.
• Reports to the ATL311 Supportive Services Portfolio Manager; not a management level role.

Responsibilities

• Provide broad customer service support for the Supportive Services Team.
• Coordinate community referrals for non-emergency concerns to appropriate services.
• Assist residents reporting substance abuse, mental health, and poverty issues via non-emergency channels.

Job description

Position open until filled

Salary: $23 per hour

General Description and Classification Standards

Under general supervision of the ATL311 Supportive Services Portfolio Manager, a Support Services Coordinator provides a broad range of customer service support under the Supportive Services Team. The Supportive Services team partnered with Policing Alternatives and Diversion Initiative (PAD) for a Community Referrals program.

The purpose of the Community Referrals program is to provide residents the option of reporting non-emergency areas of concern related to substance abuse, mental health, and/or poverty with the Supportive Services team serving as the non-emergency point of contact for these calls.

Supervision Received

This position reports to the ATL311 Supportive Services Portfolio Manager, and receives guidance regarding overall mission, short and long-term objectives, scheduling, unusual priorities, and is expected to structure their workday to accomplish established goals and objectives by direction from the management team. This position is not considered a management level position.