ATL311 Business Systems Analyst I

City Of Atlanta Careers; Atlanta (GA); On-site; USD 68,000 - 78,000; Full time

Job summary

City Of Atlanta Careers seeks a Business System Analyst I to analyze, document, and improve business processes across DCS/ATL311. This role bridges business operations and technology, ensuring requirements are aligned with organizational goals and delivering enhanced customer experiences.

Collaborating with leadership, you will document current and future state processes, identify opportunities, and recommend solutions.

Qualifications

• Analyzing, documenting, and improving business processes across DCS/ATL311.
• Partnering with leadership to understand operational workflows.

Responsibilities

• Bridge between business operations and technology by ensuring business requirements are clearly documented.
• Document current and future state processes and recommend solutions that improve efficiency and customer experience.

Job description

Position open until 10/23/2026

Salary Range $68,000 – $78,000 annually

General Description and Classification Standards

The Business System Analyst I is responsible for analyzing, documenting, and improving business processes across Department of Customer Service (DCS)/ATL311. This position partners with leadership and business units to understand operational workflows, identify opportunities for improvement, document current and future state processes, and recommend solutions that improve efficiency, service delivery, and the customer experience. The Business System Analyst I serves as the bridge between business operations and technology by ensuring business requirements are clearly documented and aligned with organizational goals.

Supervision Received

Works under general supervision. May work independently with responsibility for completion of assigned tasks.