Business Systems Analyst I — Process Improvement & Ops

City of Atlanta, GA; Atlanta (GA); Presencial; USD 68.000 - 78.000; Jornada completa

Descripción de la vacante

City of Atlanta, GA is seeking a Business System Analyst I to analyze, document, and improve business processes across the Department of Customer Service (DCS)/ATL311.

The role partners with leadership and business units to understand operational workflows, document current and future state processes, and recommend solutions that enhance efficiency, service delivery, and the customer experience.

Works under general supervision and may work independently on assigned tasks.

Formación

• Supervision received: Works under general supervision and may work independently.

Responsabilidades

• Analyze, document, and improve business processes across the Department of Customer Service (DCS)/ATL311.
• Partner with leadership and business units to understand operational workflows.
• Document current and future state processes and recommend solutions that improve efficiency, service delivery, and customer experience.

Descripción del empleo

City of Atlanta, GA is seeking a Business System Analyst I to analyze, document, and improve business processes across the Department of Customer Service (DCS)/ATL311.

The role partners with leadership and business units to understand operational workflows, document current and future state processes, and recommend solutions that enhance efficiency, service delivery, and the customer experience.

Works under general supervision and may work independently on assigned tasks.